Technical Support Representative (Remote)

Concentrix; Wisconsin; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading global customer service provider is looking for a customer service representative to provide technical support and assistance to clients. This remote position offers a base salary of $17.31/hr, with opportunities for performance-based incentives. The ideal candidate should have customer service experience and be comfortable with technology. Comprehensive benefits, including medical and dental insurance, are provided.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Qualifications

• Minimum 1 year of customer service experience.
• Strong focus on building customer relationships.
• Comfortable using and explaining technology.

Responsibilities

• Serve as the friendly voice of the client, answering questions.
• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.

Skills

Customer service experience

Technology proficiency

Problem-solving skills

Multi-tasking ability

Education

High school diploma or GED

Job description

Overview

Why consider this job opportunity:

• Base salary of $17.31/hr, with potential for performance-based incentives
• DailyPay enrollment option to access pay idea""early"
• Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
• Opportunities for career advancement and personal development through mentorship and training programs
• Work-from-home convenience offering flexibility
• Inclusive company culture with various employee resource groups and celebrations

What to Expect

• Serve as the friendly voice of the client, answering questions about products and providing technical support
• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones, tablets, and computers

What is Required

• 1+ year of customer service experience
• A high school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• Availability to work during the Hours of Operation: 8am-11:30pm EST Monday-Sunday, with a changing schedule based on performance

How to Stand Out

• Proficiency in fast-paced multi-tasking with strong problem-solving skills
• Eagerness to learn new technologies
• Quiet, distraction-free work environment at home
• Strong computer navigation skills and PC knowledge
• Familiarity with iOS and/or MacOS or comparable technology

#CustomerSupport #RemoteWork #CareerGrowth #InclusiveCulture #TechnicalSupport

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