Technical Support Representative (Remote)

Concentrix; West Virginia; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer support services provider is seeking a Customer Support Representative based in West Virginia. You will provide remote support, troubleshoot technical issues, and build strong customer relationships. Ideal candidates have at least 1 year of customer service experience and a high school diploma. This role offers a base salary of $17.31 per hour along with comprehensive benefits including medical, dental, and vision insurance.

Benefits

Comprehensive benefits package

401(k) retirement plan

Paid training

Employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.
• Proficiency in explaining technology to customers.

Responsibilities

• Provide friendly and knowledgeable customer support for inquiries.
• Troubleshoot and resolve technical issues for clients.
• Maintain accurate documentation in databases.

Skills

Customer relationship building

Problem-solving skills

Technical troubleshooting

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Support Services

Why consider this job opportunity:

• Base salary of $17.31 per hour
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance, as well as a 401(k) retirement plan
• Paid training and performance-based incentives, along with lucrative employee referral bonuses
• Participation in diverse company networking opportunities and health and wellness programs

What to Expect (Job Responsibilities):

• Provide friendly and knowledgeable customer support for inquiries regarding products and services
• Troubleshoot and resolve technical issues related to hardware, software, and client products
• Utilize a call flow guide to assist inbound customer support
• Maintain accurate documentation and track information in databases
• Foster strong customer relationships through effective communication and problem-solving

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships and comfort with explaining technology
• Ability to work in a quiet, distraction-free home environment
• Proficiency in fast-paced multi-tasking with strong problem-solving skills

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS, MacOS, or comparable technology
• Strong computer navigation skills and overall PC knowledge
• Eagerness to learn new technologies and adapt to changing work schedules

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.