Technical Support Representative (Remote)

Concentrix; Virginia (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading customer service provider based in Virginia is seeking customer support representatives to provide remote assistance. Candidates should have at least 1 year of customer service experience and a high school diploma. The role offers flexible scheduling, comprehensive benefits, and opportunities for advancement in a supportive environment.

Benefits

Salary up to $17.31/hr

DailyPay enrollment option

Paid training

Comprehensive benefits

Opportunities for career advancement

Qualifications

• 1+ year of customer service experience required.
• Strong focus on building customer relationships is essential.
• Ability to work in a quiet, distraction-free environment is necessary.

Responsibilities

• Provide friendly and knowledgeable customer support.
• Resolve technical issues related to hardware and software.
• Document and track customer interactions.

Skills

Customer service experience

Strong problem-solving skills

Ability to work in a distraction-free environment

Building customer relationships

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $17.31/hr
• DailyPay enrollment option for early access to pay
• Paid training with performance-based incentives
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement and personal development within a supportive culture
• Work-from-home convenience with a flexible schedule based on performance

What to Expect (Job Responsibilities)

• Provide friendly and knowledgeable customer support regarding products and services
• Resolve technical issues related to hardware, software, and client products
• Document and track customer interactions in databases
• Maintain a broad knowledge of client products, including smartphones, tablets, and computers
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• 1+ year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships
• Ability to work in a quiet, distraction-free environment
• Proficiency in fast-paced multi-tasking and strong problem-solving skills

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Availability to work varied hours based on performance

• #CustomerService
• #TechnicalSupport
• #RemoteWork
• #CareerGrowth
• #InclusiveCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.