Technical Support Representative (Remote)

Concentrix; Utah; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading customer service company in Utah seeks a Customer Service Representative. The role involves providing exceptional technical support and maintaining accurate records while earning $17.31 per hour. With opportunities for career growth and a supportive work-from-home culture, applicants should have at least one year of experience in customer service and a strong focus on problem-solving. Comprehensive benefits and incentives are included.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide exceptional customer service and technical support via calls.
• Troubleshoot and resolve technical issues efficiently.
• Maintain accurate records in databases.

Skills

Customer service experience

Problem-solving skills

Multi-tasking abilities

Strong relationship building

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Base salary of $17.31 per hour
• Paid training and performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
• Opportunities for career growth and personal development with a focus on diversity and inclusion
• Work-from-home convenience with a supportive team culture

What to Expect (Job Responsibilities)

• Provide exceptional customer service and technical support via inbound and outbound calls
• Troubleshoot and resolve technical issues related to hardware, software, and client products
• Maintain accurate records by tracking, documenting, and retrieving information in databases
• Utilize a call flow guide to assist customers effectively
• Stay knowledgeable about client products and services, including smartphones, tablets, and computers

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships and providing support
• Ability to work in a quiet, distraction-free environment
• Proficiency in fast-paced multi-tasking with strong problem-solving skills

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Availability to work during the designated hours of operation (8 am - 11:30 pm EST)
• A desktop or laptop to complete PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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