Technical Support Representative (Remote)

Concentrix; Sanford (ME); Remote; USD 60,000 - 80,000; Full time

Job summary

A technology support services company is seeking a Customer Service Representative to provide exceptional support and troubleshooting for client products. This role offers a starting salary of $17.31/hr and comprehensive benefits including medical, dental, and retirement plans. The position allows for work-from-home flexibility, requiring proficiency in problem-solving and computer navigation skills.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Flexible scheduling

DailyPay enrollment option

Employee referral bonus opportunities

Qualifications

• 1+ year of customer service experience.
• Strong focus on building customer relationships.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide exceptional customer service and technical support.
• Handle inbound customer support using a structured call flow guide.
• Resolve technical issues related to hardware and software.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Ability to build customer relationships

Education

High school diploma or GED

Job description

Employer Industry: Technology Support Services

Why consider this job opportunity:

• Salary $17.31/hr with performance-based incentives
• DailyPay enrollment option to access pay "early"
• Comprehensive benefits including medical, dental, vision insurance, and 401(k) retirement plan
• Paid training and lucrative employee referral bonus opportunities
• Work-from-home convenience with flexible scheduling based on performance
• Opportunities for mentorship and participation in diverse employee resource groups

What to Expect (Job Responsibilities)

• Provide exceptional customer service, troubleshooting, and technical support for client products
• Handle inbound customer support using a structured call flow guide
• Resolve technical issues related to hardware, software, and client products
• Maintain and document customer interactions and issues in databases
• Continuously learn about client products and technologies to enhance customer support

What is Required (Qualifications)

• 1+ year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships
• Ability to work in a quiet, distraction-free home environment
• Proficiency in problem-solving and computer navigation skills

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn new technologies
• Strong multitasking abilities in a fast-paced environment
• Availability to work during various hours of operation, including evenings and weekends
• Previous experience in a technical support role

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