Technical Support Representative (Remote)

Concentrix; Minnesota; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading customer support company seeks customer service representatives in Minnesota. This role offers remote work, a starting salary of $17.31/hr, and extensive benefits including health insurance and retirement plans. Candidates should have customer service experience, a high school diploma, and strong problem-solving skills. Opportunities for advancement and a supportive culture are emphasized.

Benefits

Comprehensive health benefits

401(k) retirement plan

Paid time off

Access to mentorship programs

Qualifications

• Minimum of 1 year of customer service experience.
• Strong focus on building customer relationships.
• Ability to work from a quiet, distraction-free environment.

Responsibilities

• Provide world-class customer service and technical support.
• Resolve technical issues related to hardware and software.
• Maintain knowledge of client products for excellent customer experiences.

Skills

Customer relationship building

Problem-solving

Technology familiarity

Education

High school diploma or GED

Tools

PC knowledge

Familiarity with iOS and/or MacOS

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Base salary of $17.31/hr with performance-based incentives and daily pay enrollment option
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive company culture
• Comprehensive benefits including medical, dental, vision insurance, 401(k) retirement plan, and paid time off
• Access to mentorship programs and health and wellness initiatives
• Participate in diverse employee networking groups and community support programs

What to Expect (Job Responsibilities):

• Serve as the friendly voice of the employer, providing world-class customer service and technical support
• Resolve technical issues related to hardware, software, and client products
• Use a call flow guide to provide inbound customer support
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, ensuring excellent customer experiences

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships and problem-solving skills
• Comfortable using and explaining technology
• Ability to work from a quiet, distraction-free environment

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Ability to work during varied hours, with a schedule changing every three months based on performance

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.