Technical Support Representative - Payments Industry

SignaPay; Irving (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A recognized financial services firm in Texas is seeking a Technical Support Representative to troubleshoot POS and payment solutions. The role requires a High School Diploma, with a strong background in technology and customer service skills. Ideal candidates will have at least 3 years of relevant experience. The company offers a supportive environment and excellent benefits.

Benefits

401K match

Benefits

Great team environment

Qualifications

• At least 3 years of technology experience, ideally with transaction systems.
• Ability to perform essential duties with reasonable accommodations for disabilities.

Responsibilities

• Provides technical support by troubleshooting and gathering information on product problems.
• Researches complex/unique issues and responds promptly.
• Resolves hardware issues to ensure transaction processing.
• Responds to escalated calls from other Technical Support Representatives.
• Supports troubleshooting IT issues affecting communication and connectivity.
• Coordinates with inventory administrator to maintain product levels.

Skills

Proficient in Excel and data interpretation

Strong deductive reasoning and time management

Excellent customer service and business writing skills

Critical thinking and questioning skills

Bilingual skills are a plus

Education

High School Diploma (some college preferred)

Job description

Technical Support Representative - Payments Industry

Join to apply for the Technical Support Representative - Payments Industry role at SignaPay.

Job Description

Position: Technical Support Representative
Reports to: None

Summary: Technical support specialist for POS and payment solutions including CLOVER, PAX, Valor, Pay Hub Gateway, Mobile, and eCommerce. Provides internal IT support for technical and network issues as needed.

Essential Duties:

• Provides technical support by troubleshooting and gathering information on product problems.
• Researches complex/unique issues and responds promptly.
• Resolves hardware issues to ensure transaction processing.
• Responds to escalated calls from other Technical Support Representatives.
• Supports troubleshooting IT issues affecting communication and connectivity with partners and merchants.
• Coordinates with inventory administrator to maintain product levels.

Satisfies quality assurance requirements by:

• Completing initial setups promptly.
• Providing installation and product training.
• Conducting research and testing before deployment.

Establishes customer links by creating credentials and providing resources.

Provides support for:

• CLOVER POS: Deployment, setup, troubleshooting, and testing new enhancements.
• PAX POS: Setup, troubleshooting, file builds, deployment, and testing.
• Dejavoo: Setup, programming, installation, training, and escalation.

Education & Experience: High School Diploma (some college preferred) and at least 3 years of technology experience including transaction systems. Strong problem-solving, communication, organization, and multi-tasking skills required.

Qualifications: Ability to perform essential duties, with reasonable accommodations for disabilities.

Skills:

• Proficient in Excel and data interpretation.
• Strong deductive reasoning and time management.
• Excellent customer service and business writing skills.
• Critical thinking and questioning skills.
• Bilingual skills are a plus.

Other Qualities:

• Punctuality and reliable attendance.
• Enthusiastic and competent communication.
• Proactive in seeking new tasks and ensuring work quality.
• Polite, calm, eager to learn, and able to work independently.

Work hours are 8:00-5:00 PM, Monday through Friday, with some weekend rotation. Please include salary requirements.

Company Description: Recognized as DFW's Best & Brightest Companies to Work For (2019-2024), top workplace in DFW, Inc 5000 fastest-growing private company, small financial services firm with a great team environment, benefits, and 401K match.