Technical Support Representative I (Technical Support Engineer I) - REMOTE

Net Health; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Net Health is seeking a Technical Support Representative I to deliver end-user support for our SaaS healthcare solutions in a remote capacity. You will own client issues from start to resolution for diverse users, including clinical, billing and administrative staff.

Required are 1+ years in client service or tech support, PC software/hardware setup experience, and strong communication. The role emphasizes documentation, collaboration, and timely case handling in a fast-paced environment.

Qualifications

• 1+ years of experience in client service or technical support role.
• Experience with installation/configuration of PC software and hardware.
• Knowledge of Microsoft SQL Server/T-SQL a plus.
• Experience with computer networking, file shares and Active Directory.
• Good documentation, organizational and project management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Analyze and resolve issues for clients using department guidelines and timeframes.
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
• Research, diagnose, troubleshoot and identify solutions to resolve system issues and follow escalation procedures.
• Troubleshoot client issues, including downloading and updating key software dependencies and escalate to level 3/engineering as needed.
• Document support cases and develop internal knowledge base for future reference.
• Provide support for a suite of software applications.
• Retrieve, respond to, and create cases for client emails within the appropriate service level window.

Skills

Client service

Technical support

Documentation

Communication

Project management

Time management

Education

High School diploma or GED

Tools

Microsoft SQL Server/T-SQL

Active Directory

Networking basics

Job description

Technical SupportRepresentativeI (Technical Support Engineer I) - REMOTE

Job Category: BU - 10

Requisition Number: TECHN002931

• Posted : September 1, 2026
• Full-Time
• Remote
• Rate : $27.42 USD per hour

Locations

Showing 1 location

Description

About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growthand profitable company, we help caregivers harness data for human health.Wealsohonor and respect the needs of our Net Health family and staff,which is why weoffer awork-from-anywhere environment and unlimited PTO.Ourwelcomingand collaborativeculturepaired with progressive benefits makesNet Healththe ultimate career home!

As a leading-edgeSaaScompany in healthcare, we deliver solutions that help patients get better, faster, and livemore fulfilling lives. Our software and predictive analytics coverthecontinuum of care, fromhospital-to-home, across various medical specialties. Come join us andstart the next chapter of your exciting careerwhile helping otherstolive better lives.

World-Class Benefits That Reflect Our World-ClassCulture.

#WorkFromAnywhere#UnlimitedPTO#ComprehensiveBenefitsPackage#EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness#DiversityAndInclusion#AVoice#NewHireSupport#CareerDevelopment #EducationalAssistance #EmployeeReferralBonus#ProgressiveParentalLeave

JOB OVERVIEW

The Technical SupportRepresentativeI, is responsible for end user support of Net Health software applications serving clients in all roles including technical, clinical, billing and administrative. Primary responsibilities include taking ownership of client issues and questions reported and seeing problems through to resolution.

RESPONSIBILITIES AND DUTIES

• Analyze and resolve issuesfor clients using department guidelines and timeframes.
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
• Research, diagnose, troubleshoot and identify solutions to resolve system issues and following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Troubleshootclient issues, includingdownloadingand updatingkey software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
• Research required information using available resources.
• Provide internal feedback to resolve issues and/or enhance product based on client.
• Document support cases and develop internal knowledge base for future reference.
• Provide support for a suite of software applications.
• Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
• Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
• Follow up and make scheduled call backs to clients where necessary.
• Participate in regularly scheduled internal training on Net Health products.
• All other duties as assigned.

QUALIFICATIONS

• High School diploma or equivalent GED required.
• 1+ years of experience in client service or technical support role.
• Experience with installation/configuration of PC software and hardware.
• Knowledge of Microsoft SQL Server/TSQL a plus.
• Experience with computer networking, file shares and Active Directory.
• Good documentation, organizational and project management skills.

INTERACTION

This role will work closely with key departmental and project stakeholders across the organization. Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organization is a key priority in this role. No supervisory responsibilities required for this position.

COMMUNICATION AND COGNITIVE ABILITIES

• Cooperate with matrixed team members to meet goals or complete tasks.
• Must be comfortable working in ambiguous and/or stressful situations.
• Must be self-motivated and know when to seek guidance; detail-orientation is a must.
• Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
• Effective collaborator with proven process improvement skills.
• Exceptional organization and time management skills.
• Excellent communication and interpersonal skills.
• Ability to consistently learn new technologies and apply those concepts to customer’s needs.
• Ability to work as part of a geographically dispersed team.
• Ability to work independently and as part of a team.
• Keep up to date on technology trends, developments & best practices.
• Ability to communicate effectively to both technical & non-technical audiences.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $21.94 - $27.42 USD

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.