Technical Support Representative I

Phase2 Technology; Mansfield (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Mouser Electronics, Inc. in Mansfield, Texas seeks a Technical Support Representative I to deliver exceptional customer service and technical guidance on component selections.

You will assist customers on Mouser.com, support internal teams, and participate in supplier trainings as needed. A Bachelor's degree in electronics engineering and strong English communication are required, with travel to supplier seminars.

Qualifications

• Bachelor's degree in electronics engineering or equivalent field.
• Demonstrates desire to provide excellent service and interact with customers.
• Willingness to travel to supplier training seminars and trade shows.

Responsibilities

• Demonstrates the highest quality of customer service and effectively interacts with all contacts.
• Uses resources to provide customers the best component selection and offers related items with product support.
• Teaches customers how to navigate the Mouser website to find information easily.
• Communicates requirements with customers, suppliers, and Mouser departments.
• Attends supplier trainings and company meetings.
• Supports Local Customer Service and other teams when needed.
• Maintains professional conduct and represents the company.
• Maintains phone and chat coverage and regular attendance.
• Able and willing to travel to supplier training seminars and represent Mouser at trade shows.
• Other duties as assigned.

Skills

Technical specs

Block diagrams

Schematics

PCB troubleshooting

English communication

Education

Bachelor's degree in electronics engineering

Tools

Windows OS

MS Office

Job description

Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers.

Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company.

Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] or at [phone] for assistance with accommodation.

Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee. All applicants must be at least 18 years of age.

Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants

For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read "Know Your Rights: Workplace Discrimination is Illegal" poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Demonstrates the highest quality of customer service and effectively interacts with all internal and external business contacts.
• Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support.
• Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
• Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attends and contributes to supplier trainings and company meetings.
• Supports the Local Customer Service team and provides support for other teams when needed.
• Supports and participates in company total quality process and represents the company in a professional manner.
• Works with minimum supervision and makes independent decisions.
• Maintains proper phone and chat coverage during scheduled work hours and regular attendance at work is an essential part of the job.
• Able and willing to travel to supplier training seminars and represent Mouser at trade shows.
• Other duties as assigned.

SKILLS & CERTIFICATIONS

• Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical, interconnect, embedded products, and optoelectronic components and associated tools and accessories.
• Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
• Exhibits proficiency in basic circuit theory, analysis, and design, and/or system-level configurations.
• Ability and desire to provide technical support to external and internal customers.
• Ability to understand verbal and written communication regarding electronic applications and components and is able to ask for clarification when needed for understanding.
• Proficient use of computers, networks, software programs and other resources, including experience in a Microsoft Windows environment: Internet, Microsoft Word, Excel, Outlook, and other software.
• Proficient typing, writing skills, and math skills.
• Professional verbal and written communication skills in English and additional languages when required.
• Excellent written and clear verbal communication on Chat, the telephone or in person, and interacts effectively with individuals and groups inside and outside the organization.
• Exhibits strong analytical, organizational and time management skills. Analyzes the impact of decisions before execution and must be detailed and thorough in work habits with the ability to multi-task.
• Demonstrates effective time management and organizational skills.

Technical Support Representative I

• Bachelor's degree in electronics engineering or equivalent field of study.
• Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.