Technical Support Representative, Connected Systems , COOPER LIGHTING SOLUTIONS

Signify; Peachtree City (GA); On-site; USD 42,705 - 57,859; Full time

Benefits offered by this job

Medical benefits

401K with company match

Employee Stock Purchase Plan (ESPP)

Paid time off

Job summary

Signify is seeking a Technical Support Representative to join the Connected System Business in Peachtree City, GA (Onsite/Hybrid). You will support internal and external stakeholders by troubleshooting, researching questions, and collaborating with marketing and engineering to develop solutions.

The role requires an Associate's degree (Bachelor's preferred) and 1+ years in technical support coordination. Must be legally authorized to work in the United States without sponsorship.

Qualifications

• Associate’s degree with relevant experience; Bachelor’s preferred.
• 1+ years of experience in technical support coordination.
• Must be legally authorized to work in the United States without current or future sponsorship.

Responsibilities

• Provide controls technical support to key stakeholders both internally & externally by answering incoming calls and emails while maintaining minimal queue backlog.
• Effectively communicate technical solutions and provide replacement part ordering information while guiding installers and operators through lighting control programming.
• Perform hands-on mock-ups of product configurations to identify root cause; maintain knowledgebase content for digital self-service tools.
• Work cross functionally with marketing & engineering to develop solutions and update product artifacts; Document processes & procedures and create repeatable standard work.

Skills

Technical support

Customer communication

Cross-functional teamwork

Education

Associate’s degree

Bachelor’s degree preferred

Job description

About Signify

Through bold discovery and cutting‑edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we’re breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

About Signify

Through bold discovery and cutting‑edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we’re breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More About The Role

We’re looking for a Technical Support Representative to join our Connected System Business, in Peachtree City, GA (Onsite/ Hybrid).

Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

In this role you will be responsible for providing support to internal and external stakeholders by researching and answering questions, troubleshooting problems and working cross functionally with marketing and engineering to develop solutions. Support will be provided by clearly communicating technical solutions in a user-friendly and professional manner.planning.

• Provide controls technical support to key stakeholders both internally & externally by answering incoming telephony calls and emails while maintaining minimal queue backlog
• Effectively communicate technical solutions and provide replacement part ordering information while effectively guiding/educating installers and operators through lighting programming of lighting control systems
• Perform hands‑on mock‑ups of product configurations to identify root cause; maintain knowledgebase content for digital self‑service tools
• Work cross functionally with marketing & engineering to develop solutions and update product artifacts; Document processes & procedures and create repeatable standard work

More About You

While we value and appreciate all applicants, we believe the following background and capabilities will help you shine brightly in this role:

• Associate’s degree with relevant experience; Bachelor’s degree from an accredited institution preferred
• 1 or more years of experience in technical support coordination, preferably within the lighting and controls industry.

Must be legally authorized to work in the United States without current or future company sponsorship needs.

Salary & Benefits

Salary: $ 31.43 - 41.91 Hourly (based on experience level)

Bonus: target bonus opportunity 2.5%

• Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account

See #SignifyLife through the eyes of our employees!

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.