Technical Support Representative, CloudExtend

Celigo, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Celigo, Inc. is seeking a Technical Support Representative for its CloudExtend division. This role focuses on providing exceptional first-line support for Celigo's products, ensuring customer satisfaction by effectively resolving issues and maintaining ownership until resolution. Ideal candidates will possess strong technical knowledge and excellent problem-solving skills, along with a commitment to continuous learning.

Benefits

3-weeks vacation plus holidays

Generous benefits package including parental leave

Monthly tech stipend

Recognition opportunities

Qualifications

• Act as first-line support for Celigo’s products.
• Assist customers with step-by-step solutions.
• Stay informed on new product releases and best practices.

Responsibilities

• Respond to and resolve tickets via support center.
• Assist with customer escalations and support-related concerns.
• Perform end-to-end testing on solutions.

Skills

Customer Satisfaction

Technical Knowledge

Problem-Solving

Communication

Job description

Technical Support Representative, CloudExtend

US

Celigo is the leading intelligent automation platform. Trusted by companies around the world, Celigo empowers organizations to move beyond integration by automating complex workflows with up to 95% error auto resolution using AI. The platform’s reusable components accelerate development, while built-in governance ensures IT maintains control. With a single UX and transparent pricing model, Celigo enables faster automation at scale—without surprise costs. Go beyond integration. Go Celigo.

What would you do, if hired?

• Act as first-line line support for Celigo’s products by responding to and resolving tickets via our support center.
• Apply technical knowledge to resolve problems efficiently.
• Assist & backup other support team members.
• Assist customers with step-by-step solutions, offering workarounds, or escalating issues to higher-level support teams when necessary while maintaining ownership of the issue until resolution.
• Assist with customer escalations and support related concerns to ensure customer satisfaction.
• Develop and deliver solutions to customer issues and inquiries via support chat and calls in a timely manner.
• Develop and deliver solutions to customer issues and inquiries via support tickets in a timely manner.
• Escalate complex problems to the next level of support or engineering teams when necessary, while maintaining ownership of the issue until resolution.
• Perform end-to-end testing on the solution.
• Strive to achieve SLAs for responsiveness and customer satisfaction through all support channels.
• Work cross-functionally to resolve customer issues.
• Attend appropriate cell meeting(s).
• Stay informed on new product releases, updates, and best practices in customer support.

Why CloudExtend?

CloudExtend is a nimble, high-impact division within Celigo. We move fast, experiment often, and are deeply committed to customer outcomes. Our Customer Success team plays a critical role in making sure our users not only retain—but expand. As a Technical Support here, you’re more than support—you’re a strategic driver of value and an advocate for change.

Why Celigo

• Gartner has once again recognized Celigo as aVisionary in the 2025 Gartner Magic Quadrant for iPaaS - our second consecutive year!
• Recognized leader in AI
• Competitive compensation
• High-growth, collaborative, and inclusive work environment
• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
• Generous benefits package, including parental leave
• Monthly tech stipend
• Recognition opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand .

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.