Technical Support Representative

Fresenius Kabi USA; Warrendale (Allegheny County); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life Insurance

401K with company contribution

Wellness program

Job summary

Fresenius Kabi USA is seeking a Technical Support Representative to own product traceability and spare parts inventory control within the Service Depot. You will execute APRISO/SAP transactions, manage device receipts, movements, repairs, and shipments to ensure system accuracy and regulatory compliance.

The role also maintains spare parts levels, initiates replenishment orders, performs cycle counts, and aligns physical inventory with system records to prevent disruptions.

Qualifications

• High School Diploma or GED required.
• Excellent written, typing and oral communication skills.
• Proficient in Microsoft Word and Excel.
• ERP experience preferred but training provided.
• Well organized and detail oriented.
• Ability to work in a fast-paced environment and handle shift coverage.
• Team player and adaptable to business needs.
• English fluency for policy understanding and communication.

Responsibilities

• Create and manage service orders within SAP and/or APRISO to support the LVP Service Depot process, ensuring accuracy and full traceability.
• Generate and analyze system reports to monitor product status and workflow progression throughout the service process.
• Execute SAP transactions to move products through service stages and out of the Service Depot.
• Prepare and distribute SAP reports to support operational visibility and performance tracking.
• Manage spare parts inventory levels, initiate replenishment orders, and ensure system and physical inventory alignment.
• Coordinate with cross-functional departments for alignment and effective information flow with stakeholders.
• Maintain LVP Refurbish and Loaner pool inventory with accurate tracking and documentation.
• Perform additional administrative duties and support special projects as assigned.

Skills

Communication skills

Typing

Teamwork

Organization

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

ERP experience

Job description

The Technical Support Representative owns product traceability and spare parts inventory control within the Service Depot. Responsibilities include executing all APRISO and SAP transactions related to product receipt, movement, repair status, and shipment to ensure 100% system accuracy and regulatory compliance. The role also maintains spare parts inventory levels, initiates replenishment orders, performs cycle counts, and ensures alignment between physical inventory and system records to prevent operational disruption.

Responsibilities

• Create and manage service orders within SAP and/or APRISO to support the LVP Service Depot process, ensuring accuracy and full traceability.
• Generate and analyze system reports to monitor product status and workflow progression throughout the service process.
• Execute SAP transactions to accurately move products through required service stages and out of the Service Depot in accordance with established procedures.
• Prepare and distribute daily, weekly, and monthly SAP reports to support operational visibility and performance tracking.
• Manage and maintain appropriate spare parts inventory levels to support Service Depot operations, including monitoring stock levels, initiating replenishment orders, and ensuring system and physical inventory alignment.
• Coordinate and communicate with cross-functional departments to ensure alignment and effective information flow between the Service Depot and internal/external stakeholders.
• Maintain and control LVP Refurbish and Loaner pool inventory, ensuring availability, accurate tracking, and proper system documentation.
• Perform additional administrative duties and support special projects as assigned.

All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• High School Diploma / GED
• Excellent written, typing and oral communication skills required.
• Must be proficient in Microsoft Suite: Word and Excel.
• ERP Experience Preferred but will train ideal candidate
• Well organized and detail oriented
• Must be able to work in fast-paced environment, multi-task and flexible in shift coverage as necessary.
• Works well in team environment
• Adapt to needs of the business and conditions as needed
• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

Additional Information

Salary: $23.00 to $25.00 Per Hour

Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.