Technical Support Representative

Hopesglobalgetaways; Remote; USD 30,000 - 50,000; Full time

Job summary

A travel support company is seeking a Remote Technical Support Representative to assist clients with travel inquiries, booking support, and issue resolution. The role offers a 100% remote work environment with flexible scheduling. Ideal candidates are detail-oriented, possess strong communication skills, and are comfortable working independently. No prior travel industry experience is required, as training and ongoing support will be provided. This is a great opportunity for motivated individuals looking to grow in the customer service field.

Benefits

Flexible scheduling

Training provided

Incentive programs and travel-related perks

Growth opportunities

Qualifications

• At least 18 years old.
• Legally authorized to work in the U.S., U.K., Mexico, Australia, or Spain.
• Comfortable working independently in a remote environment.

Responsibilities

• Respond to client inquiries via phone, email, and online platforms.
• Assist with travel bookings, reservations, confirmations, and updates.
• Troubleshoot booking issues and resolve service concerns.

Skills

Strong communication and customer service skills

Detail-oriented and organized

Basic computer skills

English proficiency

Job description

Overview

We are currently hiring motivated individuals for a Remote Technical Support Representative position. In this role, you will assist clients with travel-related inquiries, booking support, reservation coordination, and issue resolution.

No prior travel industry experience is required. Training and ongoing support are provided.

What Youll Do

• Respond to client inquiries via phone, email, and online platforms

• Assist with travel bookings, reservations, confirmations, and updates

• Research and compare travel options using approved systems

• Troubleshoot booking issues and resolve service concerns

• Maintain accurate records and documentation

• Support clients with itinerary details and travel information

What Were Looking For

• Strong communication and customer service skills

• Detail-oriented and organized

• Comfortable working independently in a remote environment

• Basic computer skills and reliable internet access

• At least 18 years old

• Legally authorized to work in the U.S., U.K., Mexico, Australia, or Spain

• English proficiency

What We Offer

• 100% Remote position

• Flexible scheduling

• Training provided

• Incentive programs and travel-related perks

• Growth opportunities