Technical Support Representative

SupportYourApp Inc.; San Mateo (CA); Remote; USD 50,000 - 80,000; Full time

Job summary

An innovative company is seeking a tech-savvy problem solver to join their remote team. In this exciting role, you will analyze and troubleshoot complex technical issues, ensuring smooth operations for a diverse range of products. You will own the resolution process, collaborating with cross-functional teams to recommend improvements and enhance system reliability. This position offers a competitive compensation package and a supportive management environment focused on your growth. If you're ready to make a real impact in a fast-paced setting, this opportunity is perfect for you.

Benefits

Work-life balance

Competitive compensation

Inclusive international environment

Supportive management

Qualifications

• 1+ years of experience in technical support or troubleshooting.
• Ability to diagnose and resolve technical challenges effectively.

Responsibilities

• Analyze and troubleshoot technical issues across various products.
• Create clear documentation to empower others and reduce repeat issues.

Skills

Technical Support

Troubleshooting

Communication Skills

Problem Solving

Documentation Tools

Job description

Are you a tech-savvy problem solver who thrives on turning complex issues into simple solutions? Ready to make a real impact and excel in a fast-paced environment? This role is perfect for you!

What you will be doing:

• Solve Complex Problems:Analyze and troubleshoot technical issues across a variety of products and technologies with precision and creativity, ensuring smooth and reliable operation;
• Own the Resolution:Take full responsibility for resolving issues, driving them to completion with a customer-focused mindset;
• Collaborate & Innovate:Work closely with cross-functional teams to identify root causes, recommend improvements, and enhance overall system reliability;
• Document & Share Knowledge:Create clear, concise documentation and resources that empower others and reduce repeat issues;
• Stay Prepared:Participate in support rotations as needed to maintain continuous service excellence;
• Mentor & Guide:Share your expertise to help colleagues and stakeholders understand technical concepts and best practices.

• 1+ years of experience in technical support, troubleshooting, or a related technical role;
• Experience working with different products and technologies, adapting quickly to new environments;
• Proven ability to diagnose and resolve technical challenges effectively;
• Excellent communication skills with the ability to explain complex concepts clearly;
• Familiarity with issue tracking and documentation tools;
• A proactive, detail-oriented approach to problem-solving;
• Ability to work independently and collaborate effectively within a team.

• Fully remote work opportunity;
• Inclusive international environment;
• Competitive compensation in USD;
• Work-life balance;
• Supportive management focused on your growth.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: http://www.supportyourapp.com/

* We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.