Technical Support Representative

COMMON - A Users Group; Phoenix (AZ); On-site; Full time

Job summary

A prominent staffing firm is seeking a Tech Support Representative based in Phoenix to handle various hardware and software tasks. This role entails repairing laptops, desktops, and printers while also providing troubleshooting support for ticket counters and gate readers. Candidates should have at least 5 years of PC experience and be familiar with Active Directory and SCCM. This position requires 24x7 phone support, including being on-call for after-hours and weekends.

Qualifications

• Minimum 5 years’ PC experience or expert-level knowledge on PC repair.
• Experience with installing switches and routers under guidance from a Network Engineer.
• Understanding of Active Directory operations.

Responsibilities

• Repair laptops, desktops, and printers at the Phoenix location.
• Troubleshoot gate readers and fix issues at the ticket counter.
• Provide 24x7 phone support including after-hours and weekend coverage.

Skills

PC Repair

Active Directory

Office Suite

Service Now Service Desk

System Center Configuration Manager (SCCM)

Job description

About Collabera
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer’s needs, but we are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions

• Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
• Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
• Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Job Description

• This Tech Support Rep will be based at our Phoenix location, and will support that location, along with 11 other airports in the region. As a Field Service team member, their day-today duties include a variety of hardware and software related tasks: Repairing laptops, desktops and printers, fixing issues at the ticket counter, troubleshooting gate readers, replacing equipment.

Qualifications

• Minimum 5 years’ PC Experience or Expert-Level knowledge on PC Repair.
• This is primarily tasks such as installing switches and routers with help and guidance from a remote Network Engineer.
• Must have an understanding of and ability to maneuver within Active Directory (moving work station object).
• Must be experienced in using Office Suite, Service Now Service Desk, and System Center Configuration Manager (SCCM).
• SCCM experience should include assigning applications and knowing where particular applications are coming from.
• Position requires 24x7 phone support; on-call rotation for after hours and weekend coverage.

Additional Information

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