Technical Support Representative

Gemini Industries; Grand Prairie (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

6% Dollar for Dollar Company 401K Match

Paid Vacation

Health and Wellness benefits

Discretionary Annual Stock Injection

Paid Parental Leave

Relocation Options Available

Culture of Flexibility

Job summary

Gemini Industries in Grand Prairie, TX seeks a Technical Representative to support the sales force and manage customer accounts. A degree or extensive experience in coatings is required to ensure client satisfaction and effective communication between departments.

The role includes responsibilities such as maintaining customer files, troubleshooting issues, and documenting procedures. Additional benefits include a 401K match, paid vacation, and health benefits. A strong work ethic and professionalism are essential.

Qualifications

• Four-year college degree or 5 years of experience in the coatings and application-related field is required.
• In-depth understanding of product differences and applications.
• Strong analytical and problem-solving skills.

Responsibilities

• Work with the sales force to meet expectations and timelines.
• Document and maintain customer files according to procedures.
• Communicate formula adjustments to the Lab.
• Exhibit high work ethic and professionalism.

Skills

Mathematics with percentages and ratios

Microsoft Office proficiency

Understanding of coating systems

Communication skills

Knowledge of solvents and additives

Education

Four-year college degree or 5 years experience in coatings

Job description

Job Details

Location: Gemini Coatings, Inc (Texas) - Grand Prairie, TX 75050

Position Type: Full Time

Education Level: High School

Travel Percentage: Up to 50%

Job Shift: Day Shift

Benefits

• 6% Dollar for Dollar Company 401K Match
• Paid Vacation
• Health and Wellness benefits
• Discretionary Annual Stock Injection
• Paid Parental Leave
• Relocation Options Available
• Culture of Flexibility

Purpose and Mission

The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements, documentation, and account maintenance (on designated accounts). This function is to allow the sales rep to manage the accounts and accelerate the sales and implementation cycles.

Responsibilities

• Work with the sales force and document and communicate to ensure that both Gemini and customers’ expectations and timeline requirements are met.
• Set up document procedures and maintain files on all customers for all of the products utilized in the field by customers, in accordance with Standard Operating Procedures.
• Communicate in writing with the Lab on all formula adjustments made in the field to ensure product stability and film integrity standards are met.
• Listen to team members and customers’ needs about product and time frames.
• Exhibit a high work ethic, moral and personal integrity, honesty, maturity, flexibility, and self‑motivation.
• Exemplify professionalism in personal appearance, manner, and dress according to acceptable standards set by the company.

Authority

The Technical Rep is granted the necessary authority to manage, direct, and administer the operations of Gemini Industries, Inc. This authority includes, but may not be limited to, the ability to stop production of a product if concerns arise and communicate those concerns through the team leader or the lab.

Qualifications and Requirements

• Education: A four‑year college degree or 5 years of experience in the coatings and application‑related field is required.
• Skills/Knowledge:

• Work math problems with percentages and ratios.
• Know the metric system for conversion.
• Operate Microsoft Office software.
• In‑depth understanding of the differences in products and applications.
• Complete understanding of application equipment, both manual and automated.
• Complete understanding of coating systems: solvent‑based, water‑based, UV‑curable.
• Formulate colors (color test administered).
• Analyze and evaluate issues utilizing facts, processes, and identifying variables, then communicate clearly, verbally and in writing recommendations and possible solutions.
• Familiarity with solvents and additives and their correlations with coatings.
• Familiarity with testing parameters; KCMA, AWI, ASTM, etc.
• Communicate between departments and remain objective.

Physical and Mental Demands

• Occasional lifting or moving up to 50 pounds.
• Stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls.
• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, crawl.
• Talk or hear, taste or smell.
• Vision: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EEO Statement

Gemini Industries is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.