Technical Support Representative

Envista; Brea (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellbeing

Retirement & Financial Benefits

Life & Disability Insurance

Paid Time Off

Learning & Career Development

Job summary

Nobel Biocare, an Envista company, seeks a Technical Support Representative to deliver expert technical assistance for implant, restorative, and digital workflow solutions. You will troubleshoot software and hardware issues, guide customers through complex workflows, and collaborate across Care, Sales, Clinical Affairs, Manufacturing and Product Management to ensure top-tier service.

The role requires strong technical aptitude, excellent communication, and the ability to manage multiple

Qualifications

• Associate's or higher degree preferred.
• Experience with dental CAD/CAM software and workflows.
• Experience supporting software and hardware in clinical or dental lab settings.

Responsibilities

• Provide technical support for Nobel Biocare products and workflows.
• Troubleshoot issues with software, equipment, and digital workflows.
• Document interactions and resolutions in CRM/ticketing systems.
• Escalate complex issues to cross-functional teams for timely resolution.

Skills

Analytical thinking

Problem solving

Verbal communication

Written communication

Customer service

Time management

Education

Associate's degree

Bachelor's degree

Dental Technology certification

Tools

DTX Studio

NobelProcera

Exocad

3Shape

Microsoft Office

CRM systems

Job description

United States of America, California, BreaR5027454United States of AmericaCustomer SupportJob descriptionThe Technical Support Representative serves as a key technical resource supporting customers, laboratories, clinicians, and internal partners across Nobel Biocare's implant, restorative, and digital workflow solutions. This role is responsible for delivering technical expertise, troubleshooting product and software-related issues, and guiding customers through complex workflows to ensure successful outcomes and an exceptional customer experience.The ideal candidate combines strong technical aptitude with customer service excellence, serving as a trusted resource for diagnosing issues, providing timely resolutions, and educating users on products, software, and best practices. This position works closely with cross-functional teams including Customer Care, Sales, Clinical Affairs, Manufacturing, and Product Management to resolve technical concerns and continuously improve customer satisfaction.Key ResponsibilitiesProvide technical support for Nobel Biocare products, digital workflows, software applications, and restorative solutions.Troubleshoot and resolve customer, laboratory, and clinician inquiries related to products, software, equipment, and workflows.Guide customers through issue resolution by identifying root causes and recommending appropriate solutions.Accurately document customer interactions, investigations, and resolutions within designated systems.Escalate complex issues when necessary and collaborate with internal teams to drive timely resolution.Support customers with software navigation, digital treatment planning workflows, CAD/CAM processes, and product utilization.Assist with product updates, new product introductions, and technical communications.Contribute to the development and maintenance of technical documentation, support materials, and knowledge resources.Maintain current knowledge of company products, industry trends, and advancements in digital dentistry and implant solutions.Deliver a high level of customer service while managing multiple priorities in a fast-paced environment.Job requirementsEducation & ExperienceAssociate's degree, Bachelor's degree, Dental Technology certification, or equivalent combination of education and experience preferred.Minimum of 3-5 years of experience in technical support, dental laboratory operations, digital dentistry, CAD/CAM technology, healthcare technology, or a related field.Experience supporting software, technical products, digital workflows, or customer-facing technical solutions.Prior experience within the dental, medical device, healthcare, or laboratory industry strongly preferred.Technical KnowledgeWorking knowledge of digital dentistry workflows, restorative products, and implant solutions.Experience with CAD/CAM technology and dental software platforms such as DTX Studio, NobelProcera, Exocad, or 3Shape preferred.Strong computer proficiency, including Microsoft Office applications and CRM systems.Ability to diagnose, troubleshoot, and resolve technical issues across software, digital workflows, and product-related applications.Skills & CompetenciesStrong analytical and problem-solving abilities.Excellent verbal and written communication skills.Ability to explain technical concepts to users with varying levels of technical expertise.Strong customer service orientation and relationship-building skills.Ability to manage multiple priorities and work effectively under deadlines.Demonstrated attention to detail and commitment to follow-through.Ability to work both independently and collaboratively in a team environment.#LI-TP1IND123Target Market Salary Range:Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.-Operating Company:Nobel BiocareEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdfRead moreNobel BiocareOperating Company:Nobel BiocareLocation:United States of America, California, BreaDate Posted:October 1 , 2026Req Number:R5027454BenefitsCaring for our employees and their familiesHealth & WellbeingWe offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.Retirement & Financial BenefitsWe are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.Life & Disability InsuranceWe provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.Paid Time OffWe know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.Learning & Career DevelopmentWe believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.Our hiring processAt Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.1. Application ReviewAfter you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.2. InterviewsYou’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.3. Offer DecisionIf selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.4. OnboardingOnce you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.