Technical Support & Reporting Specialist

Textile Technologies; Cleburne (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Support & Reporting Specialist to join their dynamic service team. This role combines hands-on support with advanced reporting and data analysis, making it perfect for someone passionate about solving real-world problems. The ideal candidate will have strong experience with Crystal Reports and SQL Server, providing exceptional client support while creating impactful custom reports. Join a collaborative team where your contributions will make a real difference, and enhance your technical skills while delivering outstanding value through innovative technology solutions.

Qualifications

• Hands-on experience with Crystal Reports and SQL Server is mandatory.
• Ability to write efficient SQL queries and perform data analysis.

Responsibilities

• Serve as the primary point of contact for customer support.
• Design, build, and maintain reports using Crystal Reports and SQL Server.
• Train clients on how to use our software effectively.

Skills

Crystal Reports

SQL Server

Windows Operating Systems

Microsoft Office

SQL Queries

Troubleshooting

Communication Skills

Education

High School Diploma

Post-secondary Education in IT

Tools

Power BI

Tableau

Job description

Technical Support & Reporting Specialist

Cleburne, TX

Technical Support & Reporting Specialist

Textile Technologies Cleburne, TX

1 week ago Be among the first 25 applicants

Direct message the job poster from Textile Technologies

At Textile Technologies, we specialize in building innovative software solutions for the Textile Rental Industry. Since 1993, we’ve helped companies streamline operations, solve complex business challenges, and boost performance through smart, customized technology. Backed by decades of industry expertise, our team continues to drive progress and deliver exceptional service to our growing client base.

The Opportunity

At Textile Technologies, we specialize in building innovative software solutions for the Textile Rental Industry. Since 1993, we’ve helped companies streamline operations, solve complex business challenges, and boost performance through smart, customized technology. Backed by decades of industry expertise, our team continues to drive progress and deliver exceptional service to our growing client base.

The Opportunity

We’re growing and looking for a skilled Technical Support & Reporting Specialist to join our dynamic service team. This is a client-facing, technical role that blends hands-on support with advanced reporting and data analysis.

️ Important Requirement: Strong, demonstrable experience with Crystal Reports and SQL Server is mandatory for this position. Candidates without practical expertise in both Crystal Reports and SQL Server will not be considered for this position.

This position is perfect for someone who thrives on solving real-world problems, enjoys creating impactful custom reports, and can support clients with both empathy and technical precision.

What You’ll Do

·Serve as the primary point of contact for customer support, providing prompt and knowledgeable assistance.

·Train clients across varying technical levels on how to best use our software.

·Design, build, and maintain reports using Crystal Reports and SQL Server.

·Troubleshoot and optimize existing reports and data queries.

·Assist with software installations, workstation setups, and system upgrades.

·Maintain thorough documentation for both internal use and client knowledge sharing.

·Track support interactions and ensure proper follow-up and resolution.

·Work closely with development and support teams, as well as independently.

What You Must Bring

·High school diploma or equivalent required; post-secondary education in IT or a related field is a plus.

·Hands-on experience with Crystal Reports and SQL Server. This is non-negotiable.

·Solid understanding of Windows operating systems and Microsoft Office (Word, Excel, Outlook).

·Ability to write efficient SQL queries and perform data analysis confidently.

·Strong troubleshooting skills and attention to detail.

·Excellent organizational, time management, and communication skills.

·A service-minded attitude, eager to help users succeed.

Nice-to-Haves

·Familiarity with SQL Server Reporting Services (SSRS).

·Prior experience in a software support or client service role.

·Ability to use tools like Power BI or Tableau for dashboard creation or presenting report data in a client-friendly way.

Why Join Us?

At Textile Technologies, you’ll work alongside a smart, collaborative team where your contributions make a real impact. We value initiative, technical excellence, and a customer-first mindset. You’ll have opportunities to sharpen your reporting and support skills while helping our clients get the most out of our solutions.

Ready to bring your Crystal Reports and SQL expertise to a team that values your skills?

Submit your resume today and help us deliver outstanding value through technology.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Get notified about new Technical Support Specialist jobs in Cleburne, TX.

Intern Maintenance Support - Fort Worth District

Behavior Support Provider (LPC, LPC-A, or LCSW)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.