Technical Support Project Manager, Site Startup

Symbotic; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in automation technology is seeking a Technical Support Project Manager to ensure technical readiness during warehouse deployments. This role requires strong project management capabilities, along with experience in warehouse automation, and offers the opportunity to significantly impact client operations through collaborative and efficient project execution.

Qualifications

• Minimum 5 years in technical project management.
• Strong experience in warehouse automation or robotics.
• Basic knowledge of networking and Windows OS.

Responsibilities

• Coordinate technical support processes for site deployments.
• Develop relationships with cross-functional partners to address issues.
• Drive continuous improvement initiatives.

Skills

Project Management

Technical Acumen

Communication

Problem Solving

Organizational Skills

Education

Bachelor's degree in engineering or related field

Tools

Smartsheet

Excel

Microsoft Project

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is seeking a Technical Support Project Manager to join our growing Technical Support team focused on Site Startup operations. This pivotal role ensures technical support readiness and alignment during new warehouse deployments. The Project Manager will serve as the central coordination point across commissioning, engineering, IT install , and software teams—ensuring smooth site startup, efficient cross-functional collaboration, and process standardization.

This is an exciting opportunity for a driven professional with strong project management capabilities, technical aptitude, and experience working in highly cross-functional environments—ideally within warehouse automation, industrial systems, or robotics.

What we do

The Technical Support Team is part of the Service Operations Organization. The team is responsible for our system stand-up and continued operation inside our clients’ sites. The teams work together to enhance the client relationship by providing timely feedback and response to issues/concerns and finding solutions. Technical Support Teams encompass all aspects of our system from controls and electrical, to software and networking; if it’s production-impacting, Technical Support will be responsible for solving the scenarios at hand.

What you’ll do

• Coordinate the planning, execution, and refinement of technical support readiness processes and support for new site deployments.

• Develop relationships with cross-functional partners to solve project deployment issues upstream

• Develop and manage tools and trackers (Smartsheet, Excel, IMS) to monitor startup deliverables and support milestones.

• Drive continuous improvement initiatives to streamline workflows, reduce reactiv ity to issues, and increase visibility to introduction of new equipment and technologies .

• Identify project blockers and process deficiencies in current site startups and develop scalable solutions that promote long-term efficiency and standardization.

• Create and work within flexible frameworks that allow for changes in scope and priority to be integrated easily.

• Perform other duties as assigned.

What you’ll need

• Bachelor's degree in an engineering discipline, Project Management, or related technical field preferred. Equivalent experience considered .

• Minimum of 5 years of experience in technical project management or coordination for complex, cross-functional projects or deployments.

• Strong technical acumen :

• A utomation, control systems, and hardware/software integration /commissioning within warehouse automation, robotics, or industrial systems.

• Understanding of PLCs, complex control systems, and software/hardware dependencies .

• Familiarity with common equipment: safety devices, motors, VFDs, sensors, etc.

• Exposure to robotic systems (a plus) .

• Basic networking knowledge and admin-level experience with Windows operating systems .

• Strong technical writing and documentation skills .

• Proficient in project scheduling and visualization tools (e.g., Primavera P6, Microsoft Project) .

• Skilled in creating Gantt charts and KPI dashboards .

• Demonstrated experience coordinating High proficiency in Microsoft Excel and Smartsheet , f amiliarity with IMS tools and basic project scheduling software.

• Excellent communication, organizational, and time management skills, with the ability to influence across teams.

O ur Environment

• Up to 30% travel may be required . Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.

#LI-JP1

#LI-Remote

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.