Technical Support Professional - Windows/Network-centric

Honeywell International, Inc.; Louisville (KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

A global technology firm is seeking a Technical Support Professional based in Louisville, KY. This role involves providing expert technical support, resolving complex issues, and mentoring junior staff. Candidates should have at least 3 years of experience, Windows OS proficiency, and excellent communication skills in both Spanish and English. The position offers a competitive salary and a comprehensive benefits package, along with a hybrid work model during onboarding.

Benefits

Medical, Dental, Vision, and Life Insurance

401(k) match

Paid Time Off

Qualifications

• 3+ years of experience in technical support or a similar role.
• Strong customer focus and commitment to satisfaction.
• Expert technical knowledge and subject matter expertise.

Responsibilities

• Provide expert technical support to customers.
• Lead and mentor junior technical support professionals.
• Collaborate with teams to develop support strategies.

Skills

Technical support experience

Windows OS experience

Networking skills

SQL Server experience

Communication skills in Spanish/English

Education

High School Diploma or GED

Tools

Active Directory

Virtual Machine Management

Network Firewalls

Job description

As a Technical Support Professional here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers.

In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization. You will drive innovation and continuous improvement, effectively manage and prioritize multiple projects and tasks, and will be an expert in relevant technologies and products.

You will report directly to our Technical Support Supervisor, and you'll work out of our Louisville, KY location on a Hybrid work schedule. Note: New Hires will be required to report onsite M-F for the first 90 days.

KEY RESPONSIBILITIES

• Provide expert technical support to customers, resolving complex technical issues.

• Serve as a subject matter expert in relevant technologies and products.

• Collaborate with cross-functional teams to develop and implement technical support strategies.

• Lead and mentor junior technical support professionals, providing guidance and support.

• Stay updated with industry trends and advancements and provide recommendations for improvement.

• Contribute to the development and improvement of technical support processes and tools.

• Establish and maintain strong relationships with key stakeholders, including customers and internal teams.

• Participate in customer meetings and provide technical expertise and guidance.

• Product Entry into Service process to verify readiness of launch.

• Test product before going to market (NPI/UAT & Beta Testing).

• Work with Tech Publication to confirm marketing Publications are correct and align with offering.

• Create Self Service content (Knowledge Articles, How to Videos) for Level 1 support questions

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• 3+ years of proven experience in technical support or a similar role

• High School Diploma or GED

• Windows and Windows Server OS experience at a high level

• Active Directory, Group Policy Management, Work Groups and Domain knowledge

• Virtual Machine Management

• Microsoft SQL Server experience

• Strong Networking Skills and Networking Protocols at a high level

• IIS and SSL experience

• Working within Network Firewalls and port management

• Installing and Uninstalling software and troubleshooting failures

• Web and Mobile app experience

• Low voltage wiring, standards and specifications

• Expert technical knowledge and subject matter expertise

• Results-oriented approach and ability to meet business objectives

• Excellent communication and interpersonal skills both Spanish/English

• Strong customer focus and commitment to customer satisfaction

WE VALUE

• Bachelor’s or master’s degree in engineering, Computer Science, Software Engineering or a related field

• Experience in the industry/Current professional experience in similar roles is preferred

• ProWatch and/or any Access Control systems experience

• COMPTIA A+ preferred

• API Integration experience

• .NET application experience

• Experience in mentoring and leading a team

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.