Technical Support Professional-Enterprise Video

Honeywell; Louisville (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Louisville, Kentucky is seeking a Technical Support Professional to provide expert technical support for customers while working in a hybrid model. The ideal candidate will have over 3 years of experience in technical support, strong problem-solving skills, and a commitment to customer satisfaction. This role offers a competitive salary and comprehensive benefits including medical insurance and a 401(k) plan.

Benefits

Medical insurance

401(k) match

Paid Time Off

Parental Leave

Qualifications

• 3+ years of proven experience in technical support or a similar role.
• Expertise in relevant technologies and products.
• Strong problem-solving and analytical abilities.

Responsibilities

• Provide expert technical support to customers, resolving complex technical issues.
• Lead and mentor junior technical support professionals.
• Stay updated with industry trends and advancements.

Skills

Problem-solving

Technical support

Communication skills

Mentoring

Customer focus

Education

Bachelor's degree

Tools

Windows OS

Microsoft SQL Server

Job description

Overview

Technical Support Professional-Enterprise Video at Honeywell. You will provide expert technical support to our customers, resolving complex issues and ensuring satisfaction. You will report to the Sr. Technical Support Supervisor and work out of the Louisville, Kentucky location on a Hybrid schedule. For the first 90 days, new hires must be prepared to work 100% onsite Monday–Friday.

Responsibilities

• Advanced Problem Solver: a professional capable of navigating intricate issues and delivering effective resolutions
• Provide expert technical support to customers, resolving complex technical issues
• Serve as a subject matter expert in relevant technologies and products
• Collaborate with cross-functional teams to develop and implement technical support strategies
• Lead and mentor junior technical support professionals, providing guidance and support
• Stay updated with industry trends and advancements, and provide recommendations for improvement
• Contribute to the development and improvement of technical support processes and tools
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams
• Participate in customer meetings and provide technical expertise and guidance
• Product Entry into Service process to verify readiness of launch
• Test product before going to market (Beta Testing)
• Work with Tech Publication to confirm marketing publications are correct and align with offering
• Create self-service content (knowledge articles, how-to videos) for Level 1 support questions

Qualifications

YOU MUST HAVE

• 3+ years of proven experience in technical support or a similar role
• Expertise in relevant technologies and products
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in mentoring and leading a team
• Strong customer focus and commitment to customer satisfaction

We Value

• Bachelor\'s degree from an accredited college or university
• Expert technical knowledge and subject matter expertise
• Previous Video Recorder | NVR | VMS or CCTV Experience
• Microsoft Server and Windows OS (7, 10, 11) experience at a high level
• Group Policy management, work groups and domain knowledge
• Virtual machine management
• API integration experience
• MS SQL Server experience
• Strong networking skills
• Active Directory
• Networking Protocols
• IIS and SSL experience
• Working within network firewalls and port management
• .NET application
• Installing and uninstalling software and troubleshooting failures
• Web and mobile app experience
• Low voltage wiring
• Strong leadership and mentoring skills
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet business objectives
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships

Benefits

Benefits Of Working For Honeywell

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/

Job Posting Details

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: September 23, 2025.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world. Learn more about Honeywell: https://www.honeywell.com/us/en

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Appliances, Electrical, and Electronics Manufacturing