Technical Support Officer

Current Jobs; Orange (CA); Hybrid; USD 74,000 - 82,000; Full time

Job summary

Department of Planning, Housing and Infrastructure (DPHI) is hiring a Technical Support Officer in NSW. You will provide expert user support, troubleshoot a range of systems and devices, and help keep digital services reliable and user-friendly.

You will join a diverse team, work across flexible arrangements, and contribute to delivering quality technology outcomes for the NSW community.

Qualifications

• Commitment to delivering great customer experiences.
• Ability to stay calm and solution-focused when priorities change.
• Strong communication to explain technical information clearly.
• Experience investigating and resolving technology issues across devices and systems.
• Capability to balance multiple requests with attention to detail.
• Collaborative approach and willingness to share knowledge.
• Curiosity and desire to learn as technology evolves.
• Proactive mindset focused on problem solving and outcomes.

Responsibilities

• Provide technical support across systems, devices and applications to help users get back to work quickly.
• Troubleshoot incidents and resolve system issues; support bespoke software and hardware.
• Assist with digital workplace tools and video conference environments to ensure productivity.
• Collaborate with colleagues and customers to improve experiences and reliability of services.

Skills

Customer service

Communication

Problem solving

Adaptability

Team collaboration

Learning mindset

Proactive problem solving

Prioritisation

Tools

Office 365

MS Teams

Windows 11

ICT hardware

LAN/WAN/Cloud

Video conferencing gear

ITIL

Job description

Shape your world through meaningful work, flexibility and growth

• Help people stay connected to the technology they rely on every day
• Permanent full-time opportunity,
• Office location based in Parramatta or Orange with flexible working supported
• Salary relative to experience, and ranges from $102,936 to $113,579 + super

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support.

We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

Technology plays a big part in how we work, connect and support communities across NSW. As a Technical Support Officer, you'll be the friendly face, and trusted expert people turn to when they need help navigating technology challenges.

You’ll provide technical support across a range of systems, devices and applications, helping people get back to work quickly and confidently. From troubleshooting incidents and resolving system issues to supporting bespoke software, business-critical hardware and digital workplace tools, you’ll help keep our people connected and productive. No two days are the same, and you’ll work closely with colleagues and customers to solve problems, improve experiences and support reliable digital services.

For more information about this position, read the full Role Description: Technical Support Officer

What you will bring to the role

• A genuine commitment to helping people and delivering great customer experiences
• The ability to stay calm, adaptable and solution-focused when priorities change
• Strong communication skills and the confidence to explain technical information in a clear, easy-to-understand way
• Experience investigating and resolving technology issues across devices, systems or applications
• The ability to balance multiple requests while maintaining quality and attention to detail
• A collaborative approach and willingness to share knowledge and support others
• Curiosity and a desire to keep learning as technology and business needs evolve
• A proactive mindset that focuses on solving problems and improving outcomes.

What you will bring to the role

• Experienced in the support of multiple Business Applications for example Office 365, and MS Teams
• Experience supporting ICT hardware including laptops, desktops, monitors, cabling and mobile devices
• LAN/WAN/Cloud support experience
• Video conference and meeting room support experience
• Advanced knowledge of Windows 11 operating systems support
• Knowledge of ITIL Methodologies

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

(We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Join us

If this role sounds like the right fit for you, we’d love to hear from you and explore how you can shape your world with us.

Applications close: 11:55pm Wednesday 16 September 2026.

Should you require further information about the role, please contact Sue Cooper at [e-mail].

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [e-mail] or [phone] - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.

Role Description

Advertised: 03 Sep 2026 AUS Eastern Standard Time Applications close: 16 Sep 2026 AUS Eastern Standard Time