Technical Support Manager ( NFC readers, payment terminals, Work from Japan)

PASONA SINGAPORE PTE. LTD.; Town of Islip (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

A leading company headquartered in Singapore seeks an experienced Technical Support Manager to join their team, primarily supporting the Japan market. The role includes interfacing with customers, addressing technical issues related to payment systems, and driving product marketing. Candidates with at least 5 years of experience in hardware-related technical roles and strong bilingual communication skills in English and Japanese are encouraged to apply.

Qualifications

• At least 5 years in a hardware technical-related role.
• Experience with NFC readers and payment terminals preferred.
• Business-level English and Japanese required.

Responsibilities

• Frontline interface with Japan customers for product technical issues.
• Drive product presentations and demonstrations with sales.
• Coordinate product development and QA among teams.

Skills

Excellent communication skills

Analytical skills

Organizational skills

Education

Academic background in electronics and circuitry

Job description

• Location: Japan
• Working hours: 09:00 – 18:00

About our client:
Headquartered in Singapore with R&D centre in Vietnam, the company designs, develops, and supplies hardware, software and integrated solutions for applications in payment, self-service operation and environment management. Their market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.
Their vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

Our client is looking for an experienced, independent and passionate Technical Support Manager to team up with their Sales team to drive and support their Japan business and expand their phenomenal growth in the payment and fare collection business in the local market.

Scope of Position:

• Frontline interface with Japan customers for all product, quality and technical-related topics
• Process information between customers and internal teams, organize and convey the information such that both parties can effectively understand and react to it
• Proactively add value as technical representative of the company by putting up recommendations or proposals on technical solutions that help to grow the business or improve our product quality and features
• Proactively think, strategize and propose solutions that can bridge the customer and the company when there are gaps in mutual expectations
• Drive the technical aspects of product presentation and promotion to customers with Sales and Business Development team members, including product demonstration and training
• Coordinate between customers and internal R&D teams for product development and evaluation
• Coordinate between customers and internal QA team for product quality issue resolution. Perform local verification in Japan for quality claims

Job requirements:

• At least 5 years in a hardware technical-related role, such as technical support, field application, product development, product marketing
• Experience in NFC readers or payment terminals, or components and services related to these devices, is highly preferred
• Experience in IoT devices and system is a big plus
• Academic background or good fundamentals in electronics and circuitry
• Experience working in a multicultural environment or overseas is a plus
• Excellent communication skills – ability to anticipate reaction and convey information tactfully; ability to understand and bridge cross-border cultural differences
• Strategic and not reactive – think before action; ability to derive the actions from the issues and not reliant on only the instructions given by the superior
• Analytical and good at breaking down problems
• Highly organized to effectively manage tasks and information
• Business level of English is required to liaise with English-speaking internal stakeholders in Singapore
• Business-level Japanese is required to liaise with Japanese-speaking internal and external stakeholders in Japan

Interested applicants, please send your resume to Charlene (R22105303) at [e-mail] with the email subject header "Technical Support Manager ( NFC readers, payment terminals, Work from Japan)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

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Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)