Technical Support Manager (Hybrid)

RRD; Missouri; Hybrid; USD 85,000 - 136,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking a City Office Technical Support Supervisor in a hybrid role. You will oversee a team of nine technicians across eight offices in the United States and coordinate with the Kansas City team to deploy new technology and support projects.

Excellent writing and communication skills are essential for success. The role requires leadership experience in a large, decentralized IT support group, travel up to 30%, and prior law firm exposure is preferred.

Qualifications

• 4 year Bachelors Degree preferred.
• 4 Years of Management or relevant experience Required.
• Five years of technical support Required.
• Strong Team Management skills.
• Exceptional Interpersonal Skills.
• Ability to travel 30% of the time.
• Strong written and verbal communication skills.
• Strong sense of professionalism.
• Prior Law firm experience preferred.

Responsibilities

• Oversee day-to-day supervision of the City Office Technical Support team.
• Coordinate activities of nine technicians across eight US offices.
• Serve as single point of contact for end users and liaise with the Kansas City tech team.
• Lead in service delivery, customer relations and project deployment.
• Foster relationships with Office Administrators and ensure timely deliverables.

Skills

Leadership

People management

Project management

Time management

Written and verbal communication

Interpersonal skills

Professionalism

Travel readiness

Technical leadership

Education

Bachelors degree

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule: M-F 8:00 AM - 5:00 PM CT, and on-call 24/7

This is a hybrid schedule with 3 days onsite.

Responsible for the day-to-day supervision of the City Office Technical Support team. In this role you will be responsible for the activities of nine technicians in eight offices across the United States. These technicians serve as the single point of contact for our end user base at each of these locations. While maintaining excellence in service delivery and customer relations, you will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Strong writing and communication skills are a must, with a background in metric based auditing of services. This person must have a clear ability to facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations. Technical savvy and demonstrated leadership are a must to be successful. This position is located in a Kansas City law firm and will need to provide timely, accurate, and professional service at all times.

Qualifications

• 4 year Bachelors Degree preferred
• 4 Years of Management or relevant experience Required
• Five years of technical support Required
• Strong Team Management skills
• Exceptional Interpersonal Skills
• Ability to quickly make clear and concise decisions.
• Ability to lead a large decentralized team, ensuring accountability and timeliness of deliverables.
• Strong Project Management Skills
• Strong Time Management Skills
• Ability to travel 30% of the time.
• Strong written and verbal communication skills
• Strong sense of professionalism.
• Prior Law firm experience preferred

Additional Information

The salary range for this role at the noted RRD location is $85,000-$136,000 / year. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans