Technical support & LMS consultant

Lensa; United States; Remote; USD 80,000 - 128,000; Full time

Job summary

Join a leading career site as a Technical Support Consultant for GE Vernova. You will manage Learning Management Systems and provide comprehensive technical support to ensure an exceptional training experience. This remote, full-time role offers ample opportunity for growth within a dynamic environment.

Qualifications

• Experience in Learning Management Systems in the software industry.
• Strong oral and written communication skills, organized and detail-oriented.

Responsibilities

• Provide technical support and LMS management for the Education Services team.
• Collaborate with others to resolve technical issues.
• Own the resolution of technical issues related to training environments.

Skills

Technical Support

Database Management

Customer Relationship Skills

Education

Bachelor's degree from an accredited university or college

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Vernova, is seeking professionals. Apply via Lensa today!

Job Description Summary

This role provides technical support and LMS management primarily for the Education Services team at GE Vernova Electrification SW. This includes keeping track of attendance, certifications, and feedback. Providing support and guidance to trainees throughout the training process ensures a smooth and positive learning experience, and access to materials and training environments. Can also include other tehcnical tasks such as technical support, software installation, software upgrades, and database management and migration for on-premise installed systems, virtual machine, and cloud-based software. Leverage subject matter experts and product management to learn new technical software management and follow documentation for installation and upgrades.

Job Description

Roles and Responsibilities

• Proficient with learning management systems (LMS) , database management and reporting.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions, and checks for understanding.
• Own the resolution of technical issues related to training environments.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Ability to adapt to a matrix environment and successfully interact with other teams and functions.
• Proficiency in reading, writing, and speaking English.
  
  

Required Qualifications

• This role requires experience in Learning Management Systems in the software industry.
• Knowledge level is comparable to a Bachelor's degree from an accredited university or college.
  
  

Desired Characteristics

• Strong oral and written communication skills, is organized and detail oriented. Ability to document, plan, market, and execute programs.
  
  

Additional Information

Relocation Assistance Provided: No

• This is a remote position
  
  

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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