Technical Support Intern- Tucson-AZ

IBM

Tucson (AZ)

On-site

USD 40,000 - 73,000

Part time

7 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Hybrid work arrangement

Job summary

IBM is seeking a Technical Support Intern in Tucson, AZ to join the Infrastructure Support team. You will diagnose and resolve complex infrastructure issues, work with customers, support teams, and development groups, and document troubleshooting steps and resolutions.

The role requires strong communication, a customer-focused mindset, and collaboration across multiple technical disciplines in a fast-paced environment.

Qualifications

High School Diploma or GED is required.
Bachelor's degree is preferred.
Experience in enterprise infrastructure support is desirable.

Responsibilities

Provide technical support for infrastructure products and solutions through various support channels.
Analyze, troubleshoot, and resolve complex customer-reported issues.
Reproduce customer problems in test environments and identify root causes.
Manage support cases from initial diagnosis through resolution and closure.
Communicate technical findings and recommendations clearly to customers and stakeholders.
Perform log analysis, system diagnostics, and performance investigations.
Identify software defects, configuration issues, and environmental problems.
Escalate product defects and collaborate with development teams to drive resolutions.
Document troubleshooting processes, findings, and resolutions.

Skills

Troubleshooting

Root cause analysis

Log analysis

Customer communication

Cross-team collaboration

Infrastructure knowledge

Education

High School Diploma/GED

Bachelor's Degree

Tools

Monitoring tools

Log analysis tools

Job description

We are seeking a highly motivated Technical Support Professional to join our Infrastructure Support team. In this role, you will provide technical assistance and problem resolution for enterprise infrastructure solutions, working directly with customers, support teams, development organizations, and business stakeholders. You will diagnose complex technical issues, drive resolution of customer-reported problems, and contribute to improving product quality and customer satisfaction.

The ideal candidate is passionate about technology, possesses strong troubleshooting skills, and thrives in a fast-paced environment supporting enterprise-class infrastructure solutions. This position requires excellent communication skills, a customer-focused mindset, and the ability to collaborate across multiple technical disciplines.

YOUR ROLE AND RESPONSIBILITIES

Provide technical support for infrastructure products and solutions through various support channels.
Analyze, troubleshoot, and resolve complex customer-reported issues.
Reproduce customer problems in test environments and identify root causes.
Manage support cases from initial diagnosis through resolution and closure.
Communicate technical findings and recommendations clearly to customers and stakeholders.
Perform log analysis, system diagnostics, and performance investigations.
Identify software defects, configuration issues, and environmental problems.
Escalate product defects and collaborate with development teams to drive resolutions.
Document troubleshooting processes, findings, and resolutions.

REQUIRED EDUCATION

High School Diploma/GED

PREFERRED EDUCATION

Bachelor's Degree

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

Strong understanding of enterprise IT infrastructure concepts.
Experience supporting Linux and/or Windows operating systems.
Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, routing, and firewalls.
Understanding of storage technologies, backup and recovery concepts, and system administration.
Experience analyzing logs, traces, and diagnostic data.
Strong problem-solving and root cause analysis skills.
Ability to isolate and resolve complex technical issues across multiple technology layers.
Experience with monitoring and diagnostic tools.

CLOUD & VIRTUALIZATION

Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
Experience with virtualization technologies such as VMware, Hyper‑V, or KVM.
Understanding of container technologies including Docker and Kubernetes is a plus.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Technical Support Intern-Tucson-AZ

Date posted

07-Oct-2026

Job ID

135996

City / Township / Village

TUCSON

State / Province

Arizona

Country

United States