Technical Support Integration Specialist (USI7)

Vse Aviation Inc (us); Florida; On-site; USD 70,000 - 110,000; Full time

Job summary

VSE Aviation Inc is seeking a Technical Support Integration Specialist to lead end-user computing initiatives for acquired sites. You will manage device provisioning, imaging, and validation, ensuring every new employee is ready with access on day one.

The role requires heavy travel (80%), on-site deployment, and hands-on training during go-live and hyper care. A strong customer focus and calm under pressure are essential to success.

Qualifications

• Bachelor’s degree in information technology or related field, or 5 years of relevant work experience in lieu of degree.
• 5 years of relevant/technical work experience, including at least 2 years supporting IT integration, migration, or large-scale deployment projects.
• Willingness to be on-call and work flexible schedules, including holidays and weekends.
• On-site and remote engagement; heavy travel required to acquisition locations, approximately 80%.
• Demonstrated strong verbal and written communication skills.

Responsibilities

• Own the end-user computing workstream for acquisitions from planning through completion.
• Coordinate equipment procurement and imaging for end-user devices.
• Set up devices with Intune/Endpoint Manager and verify policy compliance.
• Conduct on-site installations and wire management at acquisition sites.
• Provide on-site training and real-time hands-on support during go-live and hyper care periods.
• Verify access and permissions for users across VSE applications and resources.
• Document issues and escalate blockers to integration leadership.

Skills

Project coordination

Strong communication

On-site travel

Time management

Customer focus

Education

Bachelor’s degree in information technology

Tools

Microsoft Project

Planner

Smartsheet

Jira

Asana

Microsoft Intune

Endpoint Manager

ServiceNow

PowerShell

Job description

SUMMARY:The Technical Support Integration Specialist serves as frontline integration support responsible for all end-user computing activities at acquired sites. This role manages the full lifecycle of end-user equipment, from procurement through configuration, physical setup, and validation, and serves as the primary point of contact for onboarding acquired employees to VSE's technology environment. The focus is to ensure every end user is fully equipped, properly trained, and has validated access to all required VSE systems on day one of integration. This role requires strong customer focus and the ability to remain composed and effective under pressure, particularly during high-visibility go-live events and time-sensitive integration deadlines. The position is field-based: travel to acquisitions at both domestic and international sites is required approximately 80% of the time, including overnight, weekend, and on-call coverage during go-live and hyper care periods.DUTIES & RESPONSIBILITIES:Responsibilities include, but are not limited to:Integration Planning & Project ExecutionOwn the end-user computing workstream for assigned acquisition integrations, carrying it from planning through completion with limited day-to-day directionConduct pre-acquisition site assessments: inventory the legacy end-user environment, capture user counts by role and function, and identify technical constraints affecting deploymentDevelop the end-user integration plan for each assigned site, including equipment bill of materials, cost estimate, deployment sequence, and go-live timelineTrack project tasks, dependencies, and milestones in VSE's project management tooling and maintain current site readiness status through completionReport progress, risks, and blockers to integration leadership and escalate issues that threaten the go-live dateConfirm end-user readiness against the site's go-live exit criteria and communicate readiness status to integration leadershipActively participate in integration meetings across planning, execution, and hyper care phases, while simultaneously triage active end-user incidents to maintain support continuityMaintain and improve the standard end-user integration runbook, deployment checklists, and quick-reference materials, applying lessons learned from each completed siteEnd User Equipment ProcurementCoordinate with vendors to order all end-user computing equipment required for integration, including:Laptops and desktop computers (standard VSE hardware refresh builds)Monitors and peripheral accessories: keyboards, mice, docking stations, and headsets.Document scanners, printers, and multifunction devices.Label printers (e.g., Zebra, Dymo) for warehouse, parts, and logistics operationsBarcode scanners and handheld scanning devicesDashboard computers and display systems for operations floors and break roomsTrack all purchase orders, delivery ETAs, and equipment inventory through to site readinessDevice Configuration & ImagingImage and configure all laptops and desktops to VSE's standard buildEnroll devices into Microsoft Intune / Endpoint Manager and validate compliance policiesConfigure printers, label printers, and scanners, including network print queues and device driver deploymentSet up dashboard computers with appropriate display configurations, locked-down profiles, and relevant data sourcesApply VSE security baselines, encryption (BitLocker), and endpoint management profiles to all devicesPhysical Setup & Wire ManagementPhysically deploy and set up all end-user workstations, peripherals, and shared devices throughout the acquired siteExecute professional wire management at all workstations and shared device locations (cable ties, raceways, under-desk routing)Install and position monitors, docking stations, and desk phone or headset equipment per user workspace requirementsLabel all equipment with asset tags via VSE asset management standardsCoordinate with the infrastructure team on network port activation, patching, and switch capacity at each workstation location prior to deploymentAnalyze end user systems and data structures to determine the most effective approach for migrating or transferring information between devices, ensuring accuracy and completeness throughout the transitionUser Onboarding & TrainingConduct training sessions for acquired site employees on VSE hardware and standard software applicationsTrain users on Microsoft 365 fundamentals: Outlook, Teams, SharePoint, OneDrive, and application access via M365 portal where neededProvide guidance on VSE VPN, MFA enrollment, and IT ServiceNow ticketing proceduresDistribute IT quick-reference guides and onboarding materials tailored to the acquired site's user populationBe available on-site during the go-live period to provide real-time hands-on supportAccess Validation & VerificationVerify that each end user has access to all necessary VSE applications, network resources, and shared drives based on their roleWork with application owners and IT provisioning teams to resolve access gaps identified during integrationComplete a per-user access validation checklist sign-off before declaring each workstation as integration-completeDocument and escalate any access exceptions, pending approvals, or licensing gaps that could impact user productivityConfirm printer, scanner, and peripheral device connectivity for each user or shared device areaOther duties as assigned.MINIMUM REQUIREMENTS:Bachelor’s degree in information technology or a related fieldOr an additional 3 years of specific work experience in lieu of degree5 years of relevant/technical work experience, including at least 2 years supporting IT integration, migration, or large-scale deployment projectsOn-site and remote engagement; heavy travel required to acquisition locations, approximately 80%.Ability to prioritize tasks and complete assignments within an estimated timeframe.Demonstrated strong verbal and written communication skills.Willingness to be on-call and work flexible schedules, including holidays and weekends.Ability to work overnights, weekends, and late shifts as needed to ensure project completion.PREFERRED REQUIREMENTS:Information Technology Certification equivalent to a CompTIA Tech+, A+, Network +, Security +, or MCP.Working experience with setup, repair and modification of windows desktops and laptops, printers, and other peripherals.Technical support and service desk experience supporting windows and Apple systems.Working experience and understanding of command line scripting (PowerShell, vbscript, etc.).Action-oriented and self-motivated, with the ability to enhance the Integration team's effectiveness, performance, and efficiency.Knowledge and experience of desktop, servers, and network management, software deployment and tracking tools.Strong knowledge of network printer installation, setup, and troubleshooting.Knowledge of service desk ticketing system and general service desk operations.Knowledge of project management tools (e.g., Microsoft Project, Planner, Smartsheet, Jira, or Asana) for tracking project tasks through to completion.OTHER:The selected applicant will be subject to a background check and drug testing.