Technical Support Expert (German Speaking)

Sage City; New Castle (PA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Technical Support Expert who is fluent in German and English to provide exceptional customer service for their cloud-based financial solution. The role involves troubleshooting technical issues, providing expert guidance, and collaborating with internal teams to enhance customer experiences. This hybrid role offers opportunities for career growth and values collaboration and resilience.

Benefits

Competitive base salary and commission structure

Comprehensive health, dental and vision coverage

Work away scheme for up to 10 weeks a year

On-going training and professional development

Paid 5 days yearly to volunteer

Qualifications

• Bilingual in German and English is essential.
• Comfortable navigating and troubleshooting software environments.
• Prior customer support experience with a technical focus.

Responsibilities

• Diagnose and resolve technical issues with Sage Intacct software.
• Provide guidance to optimize customer use of the solution.
• Handle support requests via phone, email, and chat.

Skills

Technical support experience

IT systems proficiency

Bilingual in German and English

Problem-solving mindset

Customer-first attitude

Job description

Job Details: Technical Support Expert (German Speaking)

Full details of the job.

Job Title

Job Title Technical Support Expert (German Speaking)

Job Description

Job Description We are looking for a fluent German/English Customer Support Specialist to help our customers to get the most from our cloud based financial management solution, Sage Intacct.

In this role, you’ll identify customer needs, troubleshoot any software and system issues, and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of Sage’s products and services:

- Diagnose and resolve technical issues with Sage Intacct software and systems.
- Provide clear, expert guidance to help customers optimize their use of the solution.
- Handle support requests via phone, email, and chat — ensuring fast, professional responses.
- Collaborate with internal teams to improve processes and contribute to our knowledge base.
- Escalate complex issues to the right teams when needed.
- Promote Sage Solutions by identifying opportunities to introduce helpful features, services, and solutions that align with their business goals.

This is a great opportunity for a professional seeking to:

- Work with a team that values collaboration, curiosity, and resilience.
- Gain expertise in Sage’s industry-leading software solutions.
- Make a direct impact by improving customer experiences.
- Career growth opportunities within our Customer Support team.

This is an hybrid role (3 days office / 2 days remote) based in our Newcastle office.

Key Responsibilities

Key Responsibilities Required skills:

• Technical or Customer support experience — you’ve worked directly with customers, whether by phone, voice, or chat.
• IT systems proficiency — comfortable navigating and troubleshooting software and technical environments
• Bilingual in German and English with excellent communication skills — essential to support our international clients.
• Problem-solving mindset — you stay calm, analyse issues efficiently, and find solutions.
• Customer-first attitude — committed to ensuring a smooth and valuable experience for every client
• Ideally, knowledge of German accounting standards

Your benefits:

• Competitive base salary and commission structure
• Comprehensive health, dental and vision coverage
• Work away scheme for up to 10 weeks a year
• On-going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Flexible work patterns and hybrid working

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Function

Function Customer Operations

Country

Country United Kingdom

Office Location

Office Location Newcastle

Work Place type

Work Place type Hybrid

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