Technical Support Engineering

Safran S.A.; Grand Prairie (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Safran S.A. in Grand Prairie, TX, is seeking a technical support specialist to assist Maintenance Center, MRO, LRUS, and New Production teams with manuals, tools, and processes. You will help technicians stay focused on their work by solving day-to-day questions.

The role requires reviewing requests, coordinating with Level 4 engineers, ensuring proper tooling, and contributing to internal documentation improvements. Some travel (5–10%, including international) is expected.

Qualifications

• Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience.
• Intermediate Level – Microsoft Office: Outlook, Word, Excel, PowerPoint,
• Knowledge and experience using AutoCAD or equivalent is preferred
• Ability to quickly learn and use internal systems such as TurboDawg and Prime.
• Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization.
• Experience in Aerospace is a plus.

Responsibilities

• Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments.
• Maintains records of requests and the work accomplished to close the issue.
• Identifies and takes the required actions to improve the internal technical documentation used in the MRO, LRUS, and New Production.
• Participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and locally implement and monitor common principles, procedures, and practices adopted by the group.
• Participates in and sometimes manages internal improvement initiatives to reduce process times, improve quality, and/or reduce total operating cost.
• Coordinates problem resolution on modules and/or engines with Level 4 Corporate Engineers and/or Technicians; oversees repairs and troubleshooting when necessary.
• Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process.
• May act as a liaison with engineering support from SafranHE locations during audits and routine shop support activities.
• Manages or participates in internal investigations as directed by Quality department and/or management.
• Travel required: 5-10%, including internationally.

Skills

Mechanical/technical skills

Interpersonal skills

Aerospace experience

Education

Bachelor's Degree (B.A.)

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

AutoCAD

TurboDawg

Prime

Job description

1.0 SUMMARY OF JOB PURPOSE

To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work.

2.0 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue.
• Maintains records of requests and the work accomplished to close the issue.
• Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production.
• Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group.
• Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost.
• Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts.
• Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process.
• May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities.
• Manages or participates in internal investigations as directed by Quality department and/or management.
• Travel required: 5-10%, including internationally.

3.0 SCOPE AND ACCOUNTABILITIES

• Develops procedures; identifies problems; recommends solutions to fulfill project objectives, informing supervisor promptly. Recommends expenditures. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation.

4.0 REQUIRED COMPETENCIES – Education / Knowledge / Skills and Abilities

• Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience.
• Intermediate Level – Microsoft Office: Outlook, Word, Excel, PowerPoint,
• Knowledge and experience using AutoCAD or equivalent is preferred
• Ability to quickly learn and use internal systems such as TurboDawg and Prime.
• Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization.
• Experience in Aerospace is a plus.

5.0 PHYSICAL REQUIREMENTS

• The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee is frequently required to sit
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision