Technical Support Engineer with manual testing experience

Luxoft; Indiana; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Luxoft seeks a skilled L2 Support Engineer for our monitoring and diagnostics project, spanning edge systems to cloud services. You will handle L2 technical support, debugging, and manual testing while contributing to incident reporting.

Applicants should have 4+ years in related roles and a background in automation, electrical engineering, or control systems. Familiarity with MQTT/Modbus and Linux is valued.

Qualifications

• At least 4 years in L2 support, operations, or industrial software support.
• Experience with edge systems and cloud-hosted apps.
• Experience with telemetry, time-series data, and IIoT pipelines.
• Hands-on MQTT, Modbus, or similar protocols.
• Strong Linux troubleshooting and log-analysis skills.
• Experience with SQL, REST APIs, frontend and backend debugging.
• Experience with manual functional and integration testing.
• Good communication, documentation, and reporting skills.
• Degree or equivalent practical experience in automation or electrical engineering.

Responsibilities

• Monitor health, availability, connectivity, and performance of edge and cloud systems.
• Investigate issues from monitoring, customers, or L1 support; perform root-cause analysis.
• Trace telemetry and diagnose across devices, gateways, and dashboards.
• Escalate unresolved problems with logs, steps, findings, and impact.
• Maintain support records, procedures, and incident summaries.
• Contribute to release validation through manual testing (~30%).

Skills

L2 support

Technical operations

Systems integration

Industrial software support

Edge systems

Cloud-hosted apps

Telemetry

MQTT

Modbus

Linux troubleshooting

SQL

REST APIs

Testing (manual)

Documentation

Reporting

Education

Automation/Electrical Engineering degree

Job description

Project description

Development of monitoring and diagnostics system. It fulfils both local and remote data access and analytics requirement, as well as local and remote troubleshooting purpose.The work responsibilities contain L2 support + manual testing.Most of the L1 support team is in Asian tmezone, but we still have preferred EU zone.

Responsibilities

• Fleet monitoring: Monitor the health, availability, connectivity, and performance of edge systems and central cloud applications.L2 technical support: Investigate issues reported by monitoring systems, sites, customers, or L1 support.Root-cause analysis: Analyse logs, metrics, telemetry, services, databases, APIs, and network connections to identify and resolve problems.End-to-end diagnostics: Trace telemetry from devices and gateways through edge and cloud services to dashboards and reports.Issue escalation: Escalate unresolved problems or software defects to development/L3 with logs, reproduction steps, technical findings, and impact information.Documentation and reporting: Maintain support records, troubleshooting procedures, fleet-health reports, and incident summaries.Release validation: Dedicate approximately 30% of the role to manual functional, integration, and regression testing of new features and support software releases.

SKILLS

Must have

• At least 4 years of experience in L2 support, technical operations, systems integration, industrial software support, or a comparable role.Experience with edge systems and cloud-hosted applications.Experience with telemetry, time-series data, and IIoT data pipelines.Hands-on knowledge of MQTT, Modbus, or similar industrial protocols.Strong Linux troubleshooting and log-analysis skills.Experience with SQL, databases, REST APIs, frontend and backend troubleshooting.Experience with manual functional and integration testing.Strong problem-solving, communication, documentation, and reporting skills.Degree or equivalent practical experience in automation, electrical engineering, control systems, or a related discipline.

Nice to have

AWSPython or Bash scriptingCloud monitoring and observability toolsIndustrial monitoring, control, maritime, or other operational-technology experienceCyber security standard or best practices