Technical Support Engineer UX, 36324969

ZipRecruiter; Orlando (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading recruitment platform is looking for a Technical Support Engineer to manage and resolve complex issues for clients. Candidates should possess strong programming skills in Java/JavaScript and have experience with technical troubleshooting. The role requires excellent communication skills and a commitment to quality service. The position involves mentoring junior team members and working collaboratively with others. The pay rate ranges from $30 to $35.71 per hour.

Qualifications

• Experience in troubleshooting difficult technical issues.
• Strong programming skills in Java/JavaScript.
• Ability to communicate complex solutions effectively.

Responsibilities

• Manage and resolve issues for ServiceNow partners and customers.
• Mentor junior team members.
• Collaborate with a cross-functional team.

Skills

Troubleshooting technical issues

Object-oriented programming in Java/JavaScript

Knowledge of AJAX, AngularJS

Communication skills

Commitment to quality and customer service

Basic networking knowledge

Tools

ServiceNow

MySQL

HTML/CSS/XML

Job description

Overview

Technical Support Engineer – UX, 36324969

We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. The position requires working a shift from 8am-5pm PST and may be asked at times to work outside normal business hours (evening/weekend shifts, holidays) and be flexible to schedule changes. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow. This position also requires passing a ServiceNow background screening called USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US, US naturalized or US Permanent, holding a green card, will be considered.

Responsibilities

What you get to do in this role:

• Manage and resolve challenging issues for ServiceNow partners and customers.
• Develop subject matter expertise within the customer support department.
• Mentor junior team members in the various technologies.
• Gain and apply knowledge of the ServiceNow platform.
• Collaborate with a customer-facing, cross-functional team and maintain strong interpersonal communication.

Required Qualifications

• Highly experienced in troubleshooting difficult technical issues.
• Strong object-oriented programming skills in Java/JavaScript.
• Experience with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML.
• Working knowledge of web application stack components.
• Experience with relational databases such as MySQL.
• Excellent written and verbal communication skills to articulate solutions to complex technical problems.
• Strong commitment to quality and customer service.
• Ability to work with high-value customer administrators and developers.
• Understanding of basic networking and system administration.
• Willingness to maintain a presence in the office as needed for team collaboration.

Nice to Haves

• Working knowledge of the ServiceNow Platform.
• Fundamental understanding of Linux and/or UNIX.
• Fundamental understanding of IT service management and ITIL.
• Web Services (SOAP, REST) knowledge.
• Data extraction technologies (e.g., JDBC, ODBC).
• Experience with bi-directional automated integrations between systems.
• Remote administration via SSH, SNMP, WMI, PowerShell.
• Familiarity with Eclipse IDE.
• Understanding of ITSM, ITIL, and/or CMDB.
• Experience with relational databases (MySQL, Oracle).

Pay Rate

Pay Rate Range: $30-35.71/hr.