Technical Support Engineer - USA

Jobgether; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Jobgether is seeking a Technical Support Engineer to provide exceptional support for a specialized industrial software platform. This role involves troubleshooting, documentation, and collaboration with global teams to ensure user satisfaction. Ideal candidates will have a strong technical background and excellent communication skills, with opportunities for professional growth and a supportive work culture.

Benefits

Competitive salary with performance-based incentives

Opportunities to work with international teams

Continuous training and access to new technologies

Work-from-home flexibility

Health, dental, and vision insurance coverage

Generous PTO and holiday policy

Qualifications

• Minimum of 5 years in technical support, especially in control systems or manufacturing.
• Hands-on experience with automation tools and platforms.
• Strong familiarity with industrial communications protocols.

Responsibilities

• Provide 1st and 2nd level support for users of the automation data management platform.
• Troubleshoot and resolve software and hardware-related issues.
• Create and maintain user-friendly technical documentation.

Skills

Troubleshooting

Communication

Documentation

Education

Bachelor’s degree in engineering, computer science, IT, or a related field

Tools

Jira Service Desk

Siemens S7/TIA/HMI

Rockwell Logix

FactoryTalk

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Technical Support Engineer in United States.

This role is ideal for a technically skilled and customer-focused professional eager to support a global user base. As a Technical Support Engineer, you’ll be the first point of contact for customers seeking assistance with a highly specialized industrial software platform. You’ll handle inquiries ranging from basic troubleshooting to more complex hardware-software interface challenges, and work closely with global teams to resolve issues. You’ll also contribute to technical documentation, assist in user onboarding, and may support advanced consulting efforts. This position blends deep technical problem-solving with clear and empathetic communication.

Accountabilities:

• Provide 1st and 2nd level support for users of the company’s automation data management platform
• Troubleshoot and resolve software and hardware-related issues involving PLCs and industrial networks
• Use Jira Service Desk to track, manage, and respond to support tickets
• Collaborate with global support teams to ensure timely resolution of complex technical issues
• Create and maintain clear, user-friendly technical documentation and guides
• Assist with onboarding and training of new users, ensuring a smooth implementation experience
• Monitor system issues, identify trends, and escalate critical problems when necessary

• Bachelor’s degree in engineering, computer science, IT, or a related field (preferred)
• Minimum of 5 years in technical support, particularly within control systems or manufacturing environments
• Hands-on experience with automation tools and platforms such as Siemens S7/TIA/HMI, Rockwell Logix, FactoryTalk, or similar
• Strong familiarity with industrial communications protocols (e.g., PROFINET, PROFIBUS, Ethernet)
• Experience using ticketing systems like Jira Service Management
• Strong troubleshooting, documentation, and communication skills
• Ability to explain technical concepts to both technical and non-technical users
• Bonus: Multilingual skills, especially in French or Spanish
• Knowledge of Windows Server and networking fundamentals is a plus

• Competitive salary with performance-based incentives
• Opportunities to work with international teams and customers
• Continuous training and access to new technologies in industrial automation
• Professional development and growth in a specialized, fast-evolving field
• Work-from-home flexibility and a supportive team culture
• Health, dental, and vision insurance coverage
• Generous PTO and holiday policy

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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