Technical Support Engineer (TSE) Intern

Tanium; Bellevue, Emeryville (WA, CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

401k matching

Communications reimbursement

Job summary

Tanium is seeking an Intern for the Technical Support Engineer track, offering mentorship and hands-on training in security, operations, asset management, and risk management. This role prioritizes customer satisfaction and proactive problem solving in a hybrid work model at Bellevue, WA or Emeryville, CA.

You will learn product knowledge, contribute to live issue triage, and complete reports while gaining exposure to enterprise customers and DoD involvement.

Qualifications

• Authorized to work in the U.S. now and in the future.
• Full-time availability June 7, 2027 – August 13, 2027.
• Undergraduate student enrolled in college/university.
• Eligible graduation December 2027 or Spring 2028.
• GPA 3.5 or above.
• Some experience with endpoints, networking or OS/servers.
• Love for creating an amazing customer experience.
• Can work independently with good judgment and attention to detail.
• IT Helpdesk experience preferred.

Responsibilities

• Work with a 1:1 mentor TSE on real-world customer problems in security, operations, asset management, & risk management.
• Triaging technical issues, engaging with customers, and conducting root cause analysis on live Tanium implementations.
• Support efforts will encompass security, operations, and automation.
• Assist customers with Tanium platform/module upgrades.
• Partner with other TSEs to assist with cases.
• Shape and deliver special projects with peer interns that impact Tanium.
• Acquire understanding of Tanium technology and how to support and operate it.
• Document best practices and track activity and root causes.

Skills

End-user support

Networking basics

Operating systems

Customer service

Independent work

Education

Undergraduate student

GPA 3.5+

Job description

The Basics:

As a Tanium Technical Support Engineer (TSE) Intern , you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of Tanium customers . This includes serving our customers by resolving technical issues & answering technical questions in a timely manner . TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities .

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Bellevue, WA or Emeryville, CA

The hourly rate for this internship is $30.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.

What you’ll do:

• Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
• Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
• Assist customers with Tanium platform/module upgrades.
• Partner with other TSEs to assist with their assigned cases.
• Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.
• Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
• Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
• Rigorously test our product in a home lab environment.

We’re looking for someone with:

• Authorization to work in the U.S. now & in the future
• Availability to work full-time from June 7, 2027 – August 13, 2027
• Undergraduate student currently enrolled in a college or university
• Eligible graduation dates: December 2027 or Spring 2028
• GPA of 3.5 or above
• Some experience with endpoints, networking or operating systems/servers
• Love for creating an amazing customer experience
• Can work independently with good judgement and attention to detail
• IT Helpdesk experience preferred
• Other experience working with customers is a plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security toinnovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com andfollow us on LinkedIn and X.

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