Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Portland (OR); Remote; USD 60,000; Full time

Job summary

A leading company in software innovation is seeking a Technical Support Engineer to redefine technical support through AI. This remote role offers a dynamic environment where proactive problem solvers can thrive. You will tackle complex customer issues and collaborate with AI teams to enhance support capabilities. Ideal candidates have a strong background in technical support and are passionate about innovative solutions.

Qualifications

• At least 4 years in technical customer support or engineering roles.
• Proficiency in advanced generative AI and automation.

Responsibilities

• Address complex customer issues escalated by AI.
• Collaborate with AI teams to improve chatbot capabilities.
• Provide exceptional support integrating AI tools.

Skills

Technical Expertise

Problem Solving

AI Integration

Job description

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy.

Job Details

Posted 3 days ago. Be among the first 25 applicants.

This role offers a base pay range of $30.00/hr, totaling approximately $60,000 per year, based on skills and experience.

Role Overview

Are you ready to redefine technical support? At Trilogy, we're transforming support through AI innovation. We seek proactive problem solvers passionate about tackling challenges and advancing their careers.

Responsibilities

• Address complex customer issues escalated by AI, applying technical expertise to bridge gaps.
• Collaborate with AI teams to improve chatbot capabilities for efficient problem resolution.
• Adapt and learn across diverse products, applying innovative solutions.
• Provide exceptional support integrating AI tools with technical knowledge.

What You Won’t Be Doing

• Engaging in repetitive, mundane tasks.
• Waiting for guidance at every step; independence is required.
• Being limited to a single product or technology; expect variety.

Key Responsibilities

Drive the integration of human expertise with AI to resolve complex issues and enhance customer support excellence.

Basic Requirements

• Based in North or South America.
• At least 4 years in technical customer support or engineering roles.
• Proficiency in advanced generative AI, automation, and custom GPTs; basic LLM experience is insufficient.

About Trilogy

Trilogy has been a leader in software innovation for three decades, focusing on top talent, new technology, and incubating businesses. We foster a collaborative environment that encourages growth and pride in work.

Work Details

This is a full-time, long-term contractor position with immediate availability. Compensation is $30/hour, totaling approximately $60,000/year, paid weekly. More info at Crossover FAQs.

Additional Info

Job code: LJ-3330-US-Portland-TechnicalSuppo.069

Employment Details

• Seniority level: Associate
• Type: Full-time
• Functions: Engineering, IT, Customer Service
• Industries: Software Development, IT Services, Telecommunications

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