Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Houston (TX); Remote; USD 60,000; Full time

Job summary

Trilogy is seeking a Technical Support Engineer to innovate customer support through AI. In this role, you will tackle complex issues, collaborate with AI teams, and provide exceptional service. Ideal candidates are proactive problem solvers with a strong technical background and AI proficiency.

Qualifications

• At least 4 years in a technical customer support or engineering role.
• Proficiency in advanced generative AI, automation, and custom GPTs.

Responsibilities

• Engage with complex customer issues escalated by AI systems.
• Collaborate with AI development teams to improve chatbot capabilities.
• Deliver exceptional customer support by integrating AI tools.

Skills

Problem Solving

Technical Expertise

AI Knowledge

Job description

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy.

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Job Overview

Are you ready to redefine what technical support means? At Trilogy, we're transforming support through cutting-edge AI innovation. If you're a proactive problem solver passionate about tackling tough challenges, this is your chance to elevate your career.

Key Responsibilities

• Engage with complex customer issues escalated by AI systems, applying your technical expertise.
• Collaborate with AI development teams to improve chatbot capabilities.
• Continuously learn across a diverse product portfolio, applying innovative solutions.
• Deliver exceptional customer support by integrating AI tools and your technical knowledge.

What You Won’t Be Doing

• Performing repetitive tasks that don't challenge you.
• Waiting for guidance at every step; independence and initiative are required.
• Being confined to a single product or technology; expect diverse engagement.

Minimum Requirements

• Based in North or South America.
• At least 4 years in a technical customer support or engineering role.
• Proficiency in advanced generative AI, automation, and custom GPTs; basic LLM usage is insufficient.

About Trilogy

Trilogy has been a leader in software innovation for three decades, focusing on top talent, new technology, and incubating businesses. We foster a culture of innovation, pride, and growth. Join us to be part of a dynamic environment where you can make an impact.

Work Details

This is a full-time, long-term position (40 hours/week), available immediately. It requires an independent contractor agreement with Crossover. Compensation is $30/hour, totaling approximately $60,000/year, paid weekly. For more info, visit www.crossover.com/help-and-faqs.

Additional Details

• Seniority Level: Associate
• Employment Type: Full-time
• Job Functions: Engineering, IT, Customer Service
• Industries: Software Development, IT Services, Telecommunications