Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Boston (MA); Remote; USD 60,000; Full time

Job summary

Join a leading software innovator as a Technical Support Engineer. This remote role focuses on leveraging AI to enhance customer support. You will tackle complex issues, collaborate with AI teams, and continuously learn across diverse products. Trilogy offers a full-time position with competitive pay and opportunities for career growth.

Qualifications

• At least 4 years in technical customer support or engineering.
• Proficiency in advanced generative AI, including automation and custom GPTs.

Responsibilities

• Engage with complex customer issues escalated by AI systems.
• Collaborate with AI development teams to improve chatbot capabilities.
• Deliver exceptional customer support using AI tools.

Skills

Problem Solving

Technical Expertise

Customer Support

AI Knowledge

Job description

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join us to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy.

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

About the role

At Trilogy, we're transforming technical support through AI innovation. We seek proactive problem solvers passionate about tackling challenges and elevating their careers.

Responsibilities

• Engage with complex customer issues escalated by AI systems, applying technical expertise to bridge gaps.
• Collaborate with AI development teams to improve chatbot capabilities for efficient problem resolution.
• Continuously learn across diverse products, applying innovative solutions to unique challenges.
• Deliver exceptional customer support by integrating AI tools and technical knowledge.

What you won’t be doing

• Performing repetitive tasks that do not challenge your skills.
• Waiting for guidance; this role requires independence and initiative.
• Being confined to a single product; you'll engage with a variety of technologies.

Key requirements

• Based in North or South America.
• At least 4 years in technical customer support or engineering.
• Proficiency in advanced generative AI, including automation and custom GPTs; experience with basic LLMs is insufficient.

About Trilogy

For over three decades, Trilogy has been a leader in software innovation, talent acquisition, and business incubation, fostering a collaborative environment where great work and career growth thrive.

If interested, click the Apply button to learn more. We look forward to connecting with you!

Working with us

This is a full-time, long-term position (40 hours/week). The role is available immediately and is contracted through Crossover, paying $30/hour, totaling approximately $60,000/year. Payments are weekly. For more details, visit www.crossover.com/help-and-faqs.