Technical Support Engineer (Sunday - Thursday schedule)

Lensa; Des Moines (IA); On-site; USD 100,000 - 150,000; Full time

Job summary

Lensa is seeking a Technical Support Engineer for Confluent in Des Moines, IA. The role involves resolving customer issues, contributing to process development, and enhancing product documentation. Ideal candidates will have experience with Linux, Java, and distributed systems, and a passion for customer success.

Qualifications

• Experience troubleshooting applications on Linux.
• Operational knowledge of Java applications.
• Experience with distributed systems like Kafka, Hadoop, or Cassandra.

Responsibilities

• Resolve customer issues with Confluent deployments.
• Contribute to process development for team efficiency.
• Communicate product feedback to engineering team.

Skills

Troubleshooting

Customer Success

Communication

Problem Solving

Learning

Job description

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Confluent, is seeking professionals in Des Moines, IA. Apply via Lensa today!

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

What You Will Do

• Working with customers to resolve a wide range of issues with their Confluent deployments
• Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Communicating with our core engineering team to provide real-time product feedback from the field
• Improving product documentation and authoring knowledge base articles
• Creating and reviewing product demos and internal tooling
• Working closely with the team behind Apache Kafka

What You Will Bring

• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
• Experience in diagnosing, reproducing, and resolving customer issues
• Desire to make customers successful through direct interaction
• Willingness to work Sunday to Thursday work schedule
• Two out of these three: experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.), operational knowledge of Java applications (stack, jmap, etc.), experience with at least one mainstream distributed system (e.g., Kafka, Hadoop, Cassandra)

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an estimated annual salary of $106,200 - $124,740 and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. Confluent also offers a wide range of employee benefits. To learn more, click here.

Review our Candidate Privacy Notice to understand how we handle personal information.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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Location: Des Moines, IA | Salary: $100,000 - $150,000 | Posted: 3 weeks ago