Technical Support Engineer – Software/Mobile Engineering

Noux Talent; San Francisco (CA); Remote; USD 85,000 - 130,000; Full time

Job summary

A rapidly growing tech start-up is seeking a Technical Support Engineer to enhance customer experience in Software/Mobile Engineering. This role requires a blend of technical and customer service skills, and offers a remote-first culture with competitive salaries and share options. Ideal candidates will have a background in technical support or software engineering, and a degree in Computer Science. Join a diverse team revolutionizing tech recruitment!

Benefits

Share options

Remote-first culture

Qualifications

• Candidates with experience in technical support or software engineering.
• Degree in Computer Science or related field is required.
• Ability to read code and understand recent changes.

Responsibilities

• Ensure developers and enterprises can reliably build mission-critical solutions.
• Support growing tech startups in a software-focused technical support role.

Skills

Technical support engineering

Software engineering

Ability to read and follow code

Enterprise SAAS experience

Education

Degree in Computer Science or similar experience

Job description

Technical Support Engineer – Software/Mobile Engineering

Direct message the job poster from Noux Talent

Founder | Mum | DE&I Champion | Redefining Tech Recruitment with Innovative Solutions for Inclusive Workplaces

Technical Support Engineer – Software/Mobile Engineering – San Fransisco

Are you a Software Engineer, a Mobile Developer or even a Cloud Engineer (Kubernetes, Linux) who is looking to move into more of a Customer Experience based Tech Support role?

You may be in an engineering focused Tech Support role now and looking for that next step in your career?

We have partnered with a rapidly growing tech start-up who are revolutionising the way data syncs across devices. Their technology is already trusted by major enterprises and they're expanding their team to support their rapid growth.

A position has opened up for a Technical Support Engineer to join their innovative team. The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission-critical solutions.

The business with look at Engineers from Grad Level to Senior and also Tech Lead

What are we looking for?

• Candidates with experience in technical support engineering OR software engineering roles with skills in technologies that include some of the following;
• Candidates who have earned a degree in Computer Science or has similar experience
• The ability to read and follow code and GitHub commits to understand recent changes
• Experience working in Enterprise SAAS or Database companies – businesses who run as a cloud service
• Competitive base salary - DOE
• Share options
• Remote-first culture

2 x Stage interview – both online due to global team

1st stage – initial 30 min conversation with the Head of Tech Support

Take home tech challenge

2nd stage – 1-1.5 hours - Meet with Head of Tech Support and another team member to demo tech challenge

We believe that diverse teams create better products and experiences, and we welcome applicants from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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