Technical Support Engineer - Robotics

Seal Analytical; Mequon (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

SEAL Analytical seeks a technically skilled field professional to install, train, and support robotic and automated sample preparation instruments at customer sites. The role emphasizes hands-on mechanical work, troubleshooting, and effective customer communication.

You will become an expert on SEAL's robotics product line, working independently across sites in the United States and beyond as needed to ensure seamless laboratory integrations.

Qualifications

• Bachelors degree or equivalent technical experience is required.
• Experience with laboratory instrumentation or automation is preferred.
• Strong mechanical aptitude and troubleshooting skills are essential.

Responsibilities

• Install instruments at customer sites and perform validations.
• Provide customer training, applications support, and troubleshooting.
• Develop expertise on SEAL Robotics product line and related software.
• Communicate complex technical concepts clearly to diverse audiences.
• Work independently on-site and drive successful lab integrations.

Skills

Troubleshooting

Mechanical aptitude

Communication skills

Training & teaching

Independent work

Time management

Team collaboration

Learning new instruments

Customer-focused

Education

Bachelor's degree in chemistry/engineering or related field

Equivalent relevant experience

Job description

Description

SEAL Analytical is seeking a technically skilled, hands‑on individual to join our Technical Support team, specializing in robotic and automated sample preparation instruments.

This position focuses primarily on instrument installations, customer training, applications support, and technical troubleshooting. The ideal candidate has a strong combination of mechanical aptitude, laboratory knowledge, problem‑solving skills, and the ability to communicate technical information to customers with varying levels of experience.

We're looking for someone who can become an expert on our robotics product line, work independently at customer sites, and help customers successfully integrate our instruments into their laboratories.

Requirements

Education & Experience

• Bachelor’s degree in chemistry, engineering, or a related scientific or technical field, or equivalent relevant experience
• Minimum of 3 years of experience in laboratory instrumentation, automation, technical support, or a related field preferred
• Strong mechanical aptitude and demonstrated troubleshooting skills
• Working knowledge of laboratory techniques, sample preparation, and basic analytical chemistry
• Experience with laboratory robotics, automated sample preparation, or analytical instrumentation preferred
• Familiarity with sample preparation for SVOC analysis, metals digestion, or environmental testing is a plus

Skills & Abilities

• Excellent technical troubleshooting and problem‑solving skills
• Strong hands‑on mechanical and technical abilities
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts clearly
• Strong presentation and teaching skills, with the ability to adapt training to different audiences
• Ability to work independently, make sound technical decisions, and manage challenges at customer sites
• Strong organizational and time‑management skills
• Ability to work effectively as part of a collaborative team
• Willingness to continually learn new instruments, software, and analytical applications
• Professional, customer‑focused approach with an emphasis on building lasting relationships

Travel Requirements

• Ability to travel approximately 50-75% of the time, typically involving overnight trips of 2-5 days
• Majority of travel within the United States, with occasional international travel
• Ability to obtain and maintain a valid passport
• Valid driver's license and acceptable driving record