Technical Support Engineer (Remote) (US based)

SigNoz; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A global open-source project is looking for a Technical Support Engineer to build support infrastructure and assist developers in troubleshooting application monitoring tools. Ideal candidates should have experience with observability tools and DevOps practices, a customer-focused mindset, and strong written communication skills. This fully remote position offers a unique opportunity to be part of the founding team and shape support functions within the organization.

Benefits

Work on a global dev infra product

Founding team member opportunity

Path to product roles

Qualifications

• 1+ years of experience in technical support or DevOps role.
• Hands-on experience with observability tools.
• Programming ability to read and debug code.

Responsibilities

• Debug OpenTelemetry instrumentation issues.
• Create knowledge base and establish processes.
• Engage with GitHub issues and Slack discussions.

Skills

Technical problem-solving

Fast Learner

Customer-focused

Strong written communication

Tools

Grafana

Prometheus

Jaeger

DataDog

Docker

Kubernetes

Job description

SigNoz is a global open source project with users in 30+ countries. We are building an open-source application monitoring which helps developers monitor their applications and troubleshoot problems, quickly.

We have crossed 23000+ Github stars, 7000+ members in the slack community and 180+ contributors.

Why us?

• Opportunity to work in a global dev infra product
• Backed by YC and some of the prominent VCs in the Bay Area
• We are completely remote. No offices
• Founding team member opportunity – build support function from scratch
• Path to product roles within the org

What we are looking for

This is not your typical support role. If you’re looking for a classic tier-1 support person who escalates everything to engineering, you should stop reading now. We’re looking for someone who is:

• Technical enough to solve real problems – you need to debug OpenTelemetry instrumentation issues, troubleshoot ClickHouse queries, and help customers optimize their observability setup without constantly escalating to engineering.
• Someone who can build support infrastructure from the ground up – you will create our knowledge base, establish processes, and set up tooling for a world-class support experience.
• Fast Learner and interest in technical topics
• Passionate about engaging with opensource and developers – you’ll be active in GitHub issues, Slack discussions, and technical forums.

Who would be a good fit

• 1+ years experience in technical support or Devops role supporting technical audiences (SREs, Platform Engineers, DevOps teams)
• Strong learning skills – you can quickly pick up new technologies and dive deep into complex technical problems
• Hands-on experience with observability tools – Grafana, Prometheus, Jaeger, DataDog, or similar platforms
• DevOps background – containerization (Docker, Kubernetes), infrastructure as code, and cloud platforms
• Programming ability – can read and debug code in at least one language (Go, Python, JavaScript preferred)
• Customer-focused mindset – you’re excited about helping technical users succeed and removing blockers to adoption
• Strong written communication – can explain complex technical concepts clearly to engineers

Who may not be a good fit

• Candidates who are fresh out of college