Technical Support Engineer, Power Systems

Bentley Systems; Mountain Home (ID); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading infrastructure software company located in Mountain Home, Idaho, is seeking a Technical Support Engineer to deliver top-notch support to customers. This role involves problem-solving, documentation, and customer interaction requiring excellent communication skills. Ideal candidates will have a degree in electrical engineering and proficiency in modern Windows OS. Enjoy a collaborative work environment with opportunities to grow in software knowledge.

Qualifications

• 1-2 years related experience is required.
• Experience with power systems or using power system design and analysis software is desirable.
• Excellent attention to detail is important.

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Create knowledge base including technical notes, and articles.

Skills

Strong oral and written communication skills

Demonstrated proficiency with all modern Windows operating systems

Comfortable troubleshooting software and network problems

Education

Bachelor’s degree in electrical engineering or equivalent work experience

Tools

Microsoft SQL Server

Job description

Overview

Bentley Systems, Inc is looking for a self-starting individual to join its EasyPower team as a Technical Support Engineer. In this role, you will work as a member of our technical support team to provide the highest quality software and engineering support to our customers. They will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you!

Job Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Create knowledge base including technical notes, and articles
• Develop and demonstrate expertise in Bentley's Electric Utilities software products

Skills Required

• Bachelor’s degree in electrical engineering or equivalent work experience
• 1-2 years related experience
• Demonstrated proficiency with all modern Windows operating systems
• Comfortable troubleshooting software and network problems
• Strong oral and written communication skills
• Requires sitting or standing at will while performing work on a computer. The role requires communication with managers, peers and other colleagues of the company in person, and by utilizing Microsoft Teams chat, calling and meeting functions

Desired Experience

• Microsoft SQL Server experience
• Experience with Knowledge Centered Support
• Excellent attention to detail
• Experience with power systems or using power system design and analysis software

#LI-Remote # NI-1

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.