Technical Support Engineer - Pacific Timezone

Phenom People Inc.; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

Phenom People Inc. is seeking a Technical Support Engineer to enhance customer experience through effective troubleshooting and problem resolution. You will work closely with customers, addressing their concerns while ensuring a seamless support experience. The role offers flexibility within a dynamic HR tech environment, with numerous benefits to promote well-being and career growth.

Benefits

Health and wellness benefits

Flexible hours

Generous vacation policies

Career development opportunities

Qualifications

• Bachelor's degree or equivalent practical experience required.
• Experience in customer support or technical support preferred.
• Basic understanding of APIs and database management tools.

Responsibilities

• Troubleshoot and resolve customer support tickets.
• Communicate effectively with customers regarding issue status.
• Collaborate with technical teams to provide solutions.

Skills

Communication skills

Problem-solving

Collaboration

Self-motivated

Adaptability

Education

Bachelor's Degree in Computer Science, Information Technology

Tools

MongoDB

MySQL

Job description

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

We are seeking a Technical Support Engineer to join our Global Customer Care team! In this role, you will be the go-to point of contact for customers needing assistance with troubleshooting and problem resolution, ensuring a seamless and "phenomenal" experience. You will handle customer support tickets via calls, written communication, and video conferences, collaborating with technical teams to resolve issues. Key responsibilities include troubleshooting, escalating critical issues, providing clear customer communication, and reporting on ticket status and resolution.

This is a full-time position with availability required between 9:00 AM and 6:00 PM PST.

Required Skills and Experience

• A Bachelor's Degree in Computer Science, Information Technology, or a related field is preferred, but not required. Equivalent practical experience will also be considered.
• Previous experience in a technology-related role, customer support, technical support, or a similar field.
• Ability to thrive in a fast-paced environment that is constantly evolving.
• A passion for helping people and solving problems.
• Strong communication skills, both verbal and written.
• Self-motivated, driven, and results-oriented.
• Ability to collaborate effectively in a team setting while maintaining a high degree of independence.
• Basic understanding of APIs and experience with database management tools (MongoDB, MySQL).
• Experience working in a SaaS company is a strong plus!

Applicants must currently be authorized to work in the United States. We are not accepting applicants who require sponsorship at this time, either now or in the future.

Benefits

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every office and even to those who work remotely!

Salary

Expected salary range $60,000 - $75,000

Please note the Salary range is subject to change in the future in accordance with Phenom’s policies

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

#LI-PL1

#LI-REMOTE