Technical Support Engineer - Pacific Time Zone

Prismatic; Portland (OR); Remote; USD 80,000 - 95,000; Full time

Job summary

Join a leading integration platform as a Technical Support Engineer, providing exceptional service and support to customers. You'll troubleshoot technical challenges, guide users in building integrations, and collaborate with teams to enhance customer experience. This remote role requires strong technical knowledge and communication skills, ideal for someone passionate about problem-solving and customer satisfaction.

Benefits

Unlimited PTO

Medical, dental, and vision insurance

Company-paid life and disability insurance

401(k) with 4% company match

Role-specific equipment provided

Qualifications

• 3+ years in technical support or engineering.
• Knowledge of APIs (REST, GraphQL, SOAP) and authentication methods.

Responsibilities

• Deliver exceptional customer service.
• Troubleshoot integration challenges, including API and authentication issues.
• Collaborate with Engineering and Product to resolve complex issues.

Skills

Customer Communication

Troubleshooting

Prioritization

Tools

JavaScript

Node.js

TypeScript

Job description

Technical Support Engineer - Pacific Time Zone

Join us as a Technical Support Engineer - Pacific Time Zone at Prismatic.

About Prismatic: Prismatic is an embedded integration platform as a service (embedded iPaaS) that empowers B2B software companies to deliver top-tier integrations. We believe software has tremendous potential to positively impact users, and better, easier integrations can amplify this impact. Our platform is trusted by B2B SaaS teams from startups to Fortune 100 companies, earning high satisfaction ratings.

Role Overview: We seek a Technical Support Engineer to work remotely, ensuring an excellent support and onboarding experience for both technical and non-technical customers. The ideal candidate will possess broad technical knowledge, enjoy troubleshooting, and excel in customer communication and prioritization.

Responsibilities include:

1. Deliver exceptional customer service
2. Prioritize and triage customer issues and feature requests
3. Collaborate with Engineering, Product, and Account Management to resolve complex issues
4. Guide customers on building integrations using our platform
5. Troubleshoot integration challenges, including API, authentication, and data formatting issues
6. Assist users with low-code tools and developer features
7. Identify customer trends and communicate insights internally
8. Work collaboratively within a customer-focused team

Qualifications:

• 3+ years in technical support or engineering
• Knowledge of APIs (REST, GraphQL, SOAP) and authentication methods (OAuth 2.0, JWT)
• Familiarity with data formats (JSON, XML, YAML, CSV)
• Comfort with debugging small code snippets in JavaScript, Node.js, or TypeScript; coding skills are a plus
• Positive attitude and solution-oriented mindset
• Ability to work 8am-5pm Pacific Time

Preferred experience:

• Proficiency in JavaScript / Node.js
• Experience building integrations with various APIs and vendors
• Knowledge of OAuth flows, webhooks, and low-code flow builders

Compensation & Benefits:

• Salary: $80,000 - $95,000/year
• Remote work across the US with periodic team travel
• Unlimited PTO
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) with 4% company match
• Role-specific equipment provided

We value diversity and encourage all qualified candidates to apply. If you're interested but unsure about your fit, we welcome your application.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Software Development