Technical Support Engineer (OnPrem)

Splunk; Colorado; On-site; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a Technical Support Engineer to provide enterprise-level support for its cutting-edge products. This dynamic role involves solving technical issues, collaborating with engineering teams, and contributing to knowledge management. Ideal candidates will have a strong background in UNIX, Windows, and networking, along with excellent problem-solving and communication skills. Join a team that values kindness and passion, and help organizations optimize their digital systems while advancing your career in a supportive environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan and match

Paid time off

Qualifications

• Experience with UNIX, Windows, and Mac OS systems.
• Solid knowledge of networking concepts and troubleshooting skills.

Responsibilities

• Provide technical support for enterprise customers.
• Develop a deep understanding of the Splunk product.

Skills

UNIX (Linux, Solaris, AIX, HP-UX)

Windows

Mac OS

Python scripting

Regular expressions (Regex)

Networking concepts

Troubleshooting skills

Written and verbal communication

Education

2 to 3 years’ experience in Technical Support

Tools

Perl

Shell scripting

XML

HTML

Job description

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Sr. Recruiter-Talent Acquisition- GTM at Splunk, a Cisco company

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, solve and resolve customer problems, work with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more.

What you'll get to do

• Provide technical support for enterprise customers
• Develop a deep understanding of the Splunk product
• Solve technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
• Provide documentation content and participate in online forum support for real-time questions from Splunk users.
• Reproduce customer issues and if necessary file bug reports, raise cases to engineering, and provide necessary documentation
  
  

Must-have Qualifications

• Must be able to commute to either the Richardson, TX or Boulder, CO office
• Experience with the following systems is a must UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS
• Understanding of regular expressions (Regex) and Python scripting
• Knowledge in the following areas is a plus Perl and shell scripting, XML, HTML
• Experience in Business Intelligence a plus
• Be able to isolate problems between hardware and software and provide information to appropriate development team(s)
• The ability to shift gears and focus is essential when supporting a product like Splunk
• Solid knowledge of networking concepts
• Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
• Superior written and verbal communication skills are a must
• Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates
• 2 to 3 years’ experience in a Technical Support or Systems Admin role
• Pluses Experience in Business Intelligence and fluent in Spanish (writing and speaking in technical terms) a huge plus (but not required)
  
  

Mandatory Qualifications

• Applicants must be a US Citizen; The position may require access to U.S. export-controlled technologies, technical data, and/or sensitive government data.
  
  

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range $51.92 - 71.39 per hour

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range $46.73 - 64.25 per hour

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range $41.54 - 57.12 per hour

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation, and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https //splunkbenefits.com.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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