Technical Support Engineer - Medicaid & Payer Systems

Gainwell Technologies; Town of Texas (WI); Remote; USD 72,000 - 104,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where you will leverage your IT experience to enhance healthcare outcomes for vulnerable communities. In this fully remote role, you will collaborate with teams to ensure project success and address engineering challenges. With a strong focus on Medicaid operations and payer systems, your contributions will be vital in delivering innovative solutions. Enjoy a flexible work environment, career growth opportunities, and a commitment to diversity and inclusion. This is your chance to make a meaningful impact in the healthcare sector.

Benefits

Flexible vacation policy

401(k) match

Health benefits

Educational support

Career growth opportunities

Learning opportunities

Technical development academies

Qualifications

• 9+ years of IT experience in development, support, and troubleshooting.
• 3+ years of experience in Medicaid operations and payer systems.

Responsibilities

• Help keep projects on track to improve health and human services.
• Coordinate between development and implementation teams.

Skills

IT experience

Medicaid operations

Payer systems

Troubleshooting skills

Technical leadership

.NET knowledge

Networking concepts

SSRS experience

SQL for reporting

Job description

Technical Support Engineer - Medicaid & Payer Systems

Date: Apr 22, 2025

Location: Any city, TX, US, 99999

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell offers rewards such as career growth, work flexibility, learning opportunities, and certifications. We also provide comprehensive leadership and technical development academies, a flexible vacation policy, and educational assistance.

Summary

As a Technical Support Engineer - Medicaid & Payer Systems at Gainwell, you will contribute your skills to harness technology to improve health outcomes for vulnerable communities. Join a team passionate about innovative healthcare solutions. Here are the details of this position.

Your role in our mission

• Help keep projects on track as Gainwell supports clients in delivering better health and human services through technology and innovation.
• Coordinate between development and implementation teams to ensure clear communication and expectations.
• Configure technical system settings to meet project deadlines.
• Communicate with project leadership and recommend program changes as needed.
• Address engineering issues and escalate when necessary.

What we're looking for

• 9+ years of IT experience in development, support, and troubleshooting.
• 3+ years of experience in Medicaid operations and payer systems.
• Technical leadership in integration, data conversion, batch monitoring, with strong troubleshooting skills. Coding experience is preferred but not required.
• Basic knowledge of .NET and networking concepts.
• Nice to have: Experience with SSRS and SQL for reporting and data analysis.

What you should expect in this role

• Fully remote position.
• Potential travel (0-10%).

Note: Video cameras are required during interviews and the first week of orientation.

• This posting is for pipelining; applications are accepted continuously.

The salary range is $72,800 - $104,000 annually, with variations based on region, experience, and other factors. Gainwell offers a flexible vacation policy, 401(k) match, health benefits, and educational support. Join us to make healthcare better for everyone. Learn more at our company website and Careers site.

Gainwell Technologies is committed to diversity, equity, and inclusion. We are an Equal Opportunity Employer, welcoming applicants regardless of race, religion, gender, age, disability, or other protected characteristics. We celebrate diversity and strive for an inclusive environment for all employees.