Technical Support Engineer II

DocuSign; Brazil (IN); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading technology solutions company is seeking a Technical Support Specialist for remote work. This role focuses on enhancing customer satisfaction through support of the Intelligent Agreement Management services. Ideal candidates will have a strong background in computer science, technical support experience, and proficiency in key programming languages. Join a collaborative team where your contributions will significantly impact software adoption and customer processes.

Benefits

Opportunity for career advancement

Collaborative and inclusive work culture

Remote work flexibility

Qualifications

• Minimum of 2 years SaaS network troubleshooting experience in a Technical Support role.
• Proficiency in markup and programming languages such as XML, C#, Python, and others.

Responsibilities

• Support the Intelligent Agreement Management (IAM) services.
• Resolve escalated technical issues and own customer issues needing engineering response.
• Collaborate with teams to align on customer needs.

Skills

SaaS network troubleshooting

Proficiency in XML, C#, Python, PHP, JavaScript, jQuery

Analyzing logs using Wireshark or browser tools

Multi-lingual

Education

Bachelor of Science in Computer Science, Engineering, or related discipline

Job description

Employer Industry: Technology Solutions (E-signature and Contract Lifecycle Management)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a designated location
- Collaborative and inclusive work culture that promotes equal opportunities
- Chance to make a significant impact on customer satisfaction and software adoption
- Engage in meaningful work that contributes to improving business processes

What to Expect (Job Responsibilities):
- Support the employer's Intelligent Agreement Management (IAM) and associated services
- Resolve escalated technical issues from customer support channels
- Own and manage customer issues that require engineering engagement to fix technical bugs
- Collaborate with cross-functional teams to ensure alignment on customer needs
- Utilize various support tools and resources to enhance customer experience and support

What is Required (Qualifications):
- Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline
- Minimum of 2 years of SaaS network troubleshooting experience in a Technical Support or similar capacity
- Proficiency in markup and programming languages such as XML, C#, Python, PHP, JavaScript, or jQuery
- Experience analyzing logs using network tools such as Wireshark or browser developer tools
- Multi-lingual in languages supported by the employer

How to Stand Out (Preferred Qualifications):
- Master of Science degree in a Computer Science, Engineering, or related technical discipline
- Knowledge of Salesforce and related certifications
- Experience troubleshooting embedded signing and complex data validation rules
- Ability to adopt new technologies and apply learnings in daily work
- Experience in support roles specializing in the employer's technologies

#TechnologySolutions #RemoteWork #CustomerSupport #CareerGrowth #SaaS

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