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Technical Support Engineer II

DocuSign

Brazil (IN)

Remote

USD 60,000 - 90,000

Full time

Yesterday
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Job summary

A leading technology solutions company is seeking a Technical Support Specialist for remote work. This role focuses on enhancing customer satisfaction through support of the Intelligent Agreement Management services. Ideal candidates will have a strong background in computer science, technical support experience, and proficiency in key programming languages. Join a collaborative team where your contributions will significantly impact software adoption and customer processes.

Benefits

Opportunity for career advancement
Collaborative and inclusive work culture
Remote work flexibility

Qualifications

  • Minimum of 2 years SaaS network troubleshooting experience in a Technical Support role.
  • Proficiency in markup and programming languages such as XML, C#, Python, and others.

Responsibilities

  • Support the Intelligent Agreement Management (IAM) services.
  • Resolve escalated technical issues and own customer issues needing engineering response.
  • Collaborate with teams to align on customer needs.

Skills

SaaS network troubleshooting
Proficiency in XML, C#, Python, PHP, JavaScript, jQuery
Analyzing logs using Wireshark or browser tools
Multi-lingual

Education

Bachelor of Science in Computer Science, Engineering, or related discipline

Job description

Employer Industry: Technology Solutions (E-signature and Contract Lifecycle Management)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a designated location
- Collaborative and inclusive work culture that promotes equal opportunities
- Chance to make a significant impact on customer satisfaction and software adoption
- Engage in meaningful work that contributes to improving business processes

What to Expect (Job Responsibilities):
- Support the employer's Intelligent Agreement Management (IAM) and associated services
- Resolve escalated technical issues from customer support channels
- Own and manage customer issues that require engineering engagement to fix technical bugs
- Collaborate with cross-functional teams to ensure alignment on customer needs
- Utilize various support tools and resources to enhance customer experience and support

What is Required (Qualifications):
- Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline
- Minimum of 2 years of SaaS network troubleshooting experience in a Technical Support or similar capacity
- Proficiency in markup and programming languages such as XML, C#, Python, PHP, JavaScript, or jQuery
- Experience analyzing logs using network tools such as Wireshark or browser developer tools
- Multi-lingual in languages supported by the employer

How to Stand Out (Preferred Qualifications):
- Master of Science degree in a Computer Science, Engineering, or related technical discipline
- Knowledge of Salesforce and related certifications
- Experience troubleshooting embedded signing and complex data validation rules
- Ability to adopt new technologies and apply learnings in daily work
- Experience in support roles specializing in the employer's technologies

#TechnologySolutions #RemoteWork #CustomerSupport #CareerGrowth #SaaS

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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