Technical Support Engineer (Fully Remote)

New Relic, Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

New Relic is seeking a Customer Support Engineer to own the post-incident experience for Front-End or APM products. You will collaborate across teams to diagnose and resolve complex technical issues with empathy, guiding customers through remediation and next steps.

You will work with engineering on advanced cases and continuously advance skills through training and exposure to new features, helping customers derive maximum value from our observability platform.

Qualifications

• Passion for helping customers and analytical troubleshooting skills.
• Solid front-end knowledge or expertise in Java, .NET, PHP, or Python.

Responsibilities

• Own the customer post-incident experience across Front-End or APM products.
• Collaborate across teams to solve complex technical problems.
• Resolve customer issues with empathy and partner with engineering on advanced cases.
• Advance skills through training and exposure to new features.

Skills

Troubleshooting

Front-end knowledge

Java

.NET

PHP

Python

Empathy

Job description

• Own the customer post-incident experience across Front-End or APM products.
• Collaborate across teams to solve complex technical problems.

Core Expectations:

• Resolve customer issues with empathy and partner with engineering on advanced cases.
• Advance skills through training and exposure to new features.

Must-Have Requirements:

• Passion for helping customers and analytical troubleshooting skills.
• Solid front-end knowledge or expertise in Java, .NET, PHP, or Python.

New Relic

New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.