Technical Support Engineer, Electronics Thermal

Ansys, Inc.; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Synopsys in the United States seeks a technically adept support engineer to help customers tackle electronics thermal, power, and reliability challenges using AEDT, Icepak, Fluent and Mechanical. You will troubleshoot, guide, and educate customers across the US and Canada, building deep product expertise and contributing to field testing and product feedback.

You will collaborate with sales and marketing to tailor demonstrations, provide actionable insights, and deliver training sessions that

Qualifications

• Bachelor's degree or higher in Electrical, Mechanical, Aerospace Engineering, Engineering Physics, or closely related field.
• Hands-on experience with Ansys simulation tools (AEDT, Icepak, Fluent, Mechanical) or equivalent CAE, CAD, EDA, or PLM platforms.
• Solid foundation in fluid mechanics, computational fluid dynamics (CFD), and thermodynamics applied to electronics.
• Familiarity with multiphysics simulation (electro-thermal, thermo-mechanical) and their role in electronic system design.
• Strong communication skills—you can break down complex technical topics for both engineers and non-specialists.
• Willingness and ability to travel domestically up to 10% as needed.
• Experience supporting customers in a technical role is a plus.

Responsibilities

• Use Ansys simulation tools (AEDT, Icepak, Fluent, Mechanical) to help customers solve electronics thermal, power, and reliability challenges in real-world designs
• Provide direct technical support, troubleshooting, and workflow recommendations to customers across the US and Canada, ensuring they get the most out of their simulation investments
• Build deep expertise in Ansys simulation products and their application to electronics design, becoming the go-to resource for both customers and internal teams
• Guide customers in multiphysics simulation approaches, including electro-thermal and thermo-mechanical analysis, helping them choose the right methods for their problems
• Capture and report software bugs and feature gaps, contributing actionable feedback to product development and participating in field-testing new releases
• Collaborate with Sales and Marketing to provide technical insights, support product demonstrations, and help shape messaging that resonates with engineering teams
• Deliver training sessions, webinars, and technical presentations to upskill customers and colleagues, making complex simulation topics accessible and actionable

Skills

CFD

Thermodynamics

Multiphysics

Communication

Customer support

Education

Bachelor's degree or higher in Electrical, Mechanical, Aerospace Engineering, Engineering Physics, or closely related field

Tools

AEDT

Icepak

Fluent

Mechanical

Job description

We AreSynopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You AreYou've built your engineering career at the intersection of electronics and physics, and you get a real kick out of solving "impossible" problems for teams pushing the boundaries of what's electrically and thermally feasible. You know your way around a schematic, but you're just as comfortable firing up Ansys Icepak, AEDT, or Fluent to run a simulation that tells the real story. When a customer's system is overheating, you're the one who can untangle whether it's a fluid flow bottleneck, a thermal interface misstep, or a modeling assumption gone sideways. You don't just troubleshoot-you teach, you guide, and you make sure the next time the team knows exactly what to do. You thrive on variety: one day you're deep in a customer's layout files, the next you're field-testing a new solver feature or prepping a training deck that turns "CFD" into something an entire design team can use.

What You'll Be Doing

• Use Ansys simulation tools (AEDT, Icepak, Fluent, Mechanical) to help customers solve electronics thermal, power, and reliability challenges in real-world designs
• Provide direct technical support, troubleshooting, and workflow recommendations to customers across the US and Canada, ensuring they get the most out of their simulation investments
• Build deep expertise in Ansys simulation products and their application to electronics design, becoming the go-to resource for both customers and internal teams
• Guide customers in multiphysics simulation approaches, including electro-thermal and thermo-mechanical analysis, helping them choose the right methods for their problems
• Capture and report software bugs and feature gaps, contributing actionable feedback to product development and participating in field-testing new releases
• Collaborate with Sales and Marketing to provide technical insights, support product demonstrations, and help shape messaging that resonates with engineering teams
• Deliver training sessions, webinars, and technical presentations to upskill customers and colleagues, making complex simulation topics accessible and actionable

The Impact You Will Have

• Speed up customer adoption of advanced simulation workflows, letting teams find and fix design issues before hardware is ever built
• Raise the bar for customer satisfaction by turning technical obstacles into opportunities for learning and success
• Drive improvements in Synopsys' simulation tools by channeling real-world feedback into actionable product changes
• Empower engineering teams to leverage AI-enabled simulation, opening new possibilities for design optimization and innovation
• Help customers reduce costly design iterations by giving them the simulation expertise they need, exactly when they need it
• Grow the technical capability of Synopsys' support and product teams by sharing best practices and emerging trends
• Make a measurable difference in the reliability, performance, and competitiveness of customer products across industries

What You'll Need

• Bachelor's degree or higher in Electrical, Mechanical, Aerospace Engineering, Engineering Physics, or closely related field (BS + 2 years, MS or PhD with relevant experience)
• Hands-on experience with Ansys simulation tools (AEDT, Icepak, Fluent, Mechanical) or equivalent CAE, CAD, EDA, or PLM platforms
• Solid foundation in fluid mechanics, computational fluid dynamics (CFD), and thermodynamics applied to electronics
• Familiarity with multiphysics simulation (electro-thermal, thermo-mechanical) and their role in electronic system design
• Strong communication skills-you can break down complex technical topics for both engineers and non-specialists
• Willingness and ability to travel domestically up to 10% as needed
• Experience supporting customers in a technical role is a plus

Who You Are

• You break down a thermal bottleneck or simulation error methodically, asking the right questions and staying focused on root cause
• You can explain the difference between a CFD solver setting and a physical design constraint without losing your audience
• You're comfortable juggling multiple priorities - support tickets, training, field-testing - without letting quality slip
• You look for the "why" behind a customer's workflow, not just the "how," and tailor your guidance to their real needs
• You thrive in teams where expertise is shared, and you enjoy mentoring others as much as you enjoy learning yourself
• You stay curious about new technologies and are ready to try, test, and advocate for better ways of working

The Team You'll Be Part Of

You will join the Ansys Customer Excellence (ACE) Global Technical Support (GTS) team, a diverse group of talented engineers and technical specialists dedicated to empowering customers and advancing simulation-driven innovation. The team emphasizes a collaborative culture, sharing expertise, continuously learning and delivering exceptional service across a wide range of industries, with a special focus on electronics thermal management. Together, you will solve complex challenges, drive product advancement, and make a measurable impact on the future of electronic design.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.