Technical Support Engineer (AMER)

zerohash; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare Insurance

Vision & Dental Insurance

Equity

Maternity & Paternity leave

WeWork All Access Membership

WFH Yearly Stipend

L&D Yearly Stipend

Job summary

zerohash is seeking a Technical Support Engineer with 3+ years in technical client-facing roles to help ensure smooth digital asset and fiat transactions. You will troubleshoot complex code, collaborate with Engineering on bug fixes, and build internal tools to monitor API health and support efficiency.

You will engage with enterprise clients during incidents, translate technical issues for diverse stakeholders, and contribute to fintech infrastructure capabilities while working in a fast-paced

Qualifications

• 3+ years in a technical client-facing support engineering, solutions engineering, or software development role.
• Strong understanding of REST APIs, SDKs, websockets, and webhooks.
• Ability to write SQL queries to retrieve and analyze data from internal databases.
• Proficiency in one or more programming languages (Python, JavaScript/TypeScript, Go, or Rust).
• Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
• Ability to explain complex technical issues to both technical and non-technical stakeholders.

Responsibilities

• Troubleshoot complex code and client integrations to identify bugs and performance bottlenecks.
• Collaborate with Engineering to prioritize bugs and client feedback.
• Build internal tools, scripts, and dashboards to improve support efficiency and monitor API health.
• Create alerts, monitors, and runbooks to catch issues early.
• Provide enterprise-level incident support during critical outages.

Skills

REST APIs

SQL

Programming languages (Python/Java/Go/

Tools

Docker

Kubernetes

Job description

About The Job

Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes.

Responsibilities

• Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
• Product Advocacy: Collaborate with Engineering to elevate and prioritize bugs, product gaps, and client feedback
• Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
• Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
• Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

Requirements

• Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
• API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks.
• SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases.
• Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
• Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
• Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders.

Preferred

• Experience working with Docker, Kubernetes, and other infrastructure components
• Background in fintech, SaaS, or other fast-moving industries
• Basic understanding of blockchains, crypto, and web3 technologies

Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)

About Zerohash

zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.

The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.

zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.

The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.

To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.

zerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.

At zerohash, we’re building the infrastructure that makes digital money work securely, compliantly, and at global scale.

The zerohash Culture

All zerohash employees are guided by the following characteristics and core principles:

• Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do.
• Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
• Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
• Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
• Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
• Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
• Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
• Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.