Technical Support Engineer - AI SaaS, Grow with Early Team

Nooks; San Francisco (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Nooks.ai is hiring a Technical Support Engineer in San Francisco to help customers maximize product value. You will resolve complex issues in a fast-paced SaaS environment, collaborate with engineering, and contribute to scalable support processes and a knowledge base.

The role emphasizes customer-centric communication, hands-on technical troubleshooting, and ongoing improvement of support operations as an early team member.

Formación

• 3+ years of Technical Support experience for complex B2B SaaS platforms.
• Experience providing support via Slack, live chat, and email.
• Proficient in real-time troubleshooting including video conferencing and remote access.
• Excellent written and verbal communication skills.
• Self-starter with experience in a fast-changing SaaS startup.

Responsabilidades

• Provide prompt, empathetic, and clear customer support to resolve issues and ensure a positive experience.
• Debug and troubleshoot technical problems, collaborating with engineering to resolve issues.

Conocimientos

End-user support

Slack

Live chat

Video conferencing

Remote access

Written communication

Independent worker

Multi-tasking

Herramientas

Postman

Salesforce

HubSpot

Outreach

Salesloft

Windows

Mac OS

Descripción del empleo

Nooks.ai is hiring a Technical Support Engineer in San Francisco to help customers maximize product value. You will resolve complex issues in a fast-paced SaaS environment, collaborate with engineering, and contribute to scalable support processes and a knowledge base.

The role emphasizes customer-centric communication, hands-on technical troubleshooting, and ongoing improvement of support operations as an early team member.